Coffee Shop Supervisor

Restaurant Associates; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality provider is seeking a Coffee Shop Supervisor in London to lead a barista team, ensuring high-quality service and customer satisfaction. Strong communication skills and prior customer service experience are required. The role involves managing daily operations and maintaining brand standards. The ideal candidate will possess hands-on experience with brewing equipment and demonstrate reliability. The position offers full-time hours in a vibrant cafe environment.

Qualifications

• Previous experience in customer service is essential.
• Must demonstrate exceptional reliability and time-keeping.
• Ideal candidate should be motivated and willing to take initiative.

Responsibilities

• Lead and mentor the barista team for quality service.
• Ensure drinks are prepared to brand standards.
• Provide exceptional customer service and resolve complaints.
• Manage daily operations and oversee inventory.
• Act as a role model embodying company values.

Skills

Communication skills

Customer service experience

Time management

Ability to work under pressure

Hands-on experience with brewing equipment

Job description

We're currently recruiting a driven Coffee Shop Supervisor to help us create beautifully crafted drinks for Restaurant Associates on a full time basis, contracted to 40 hours per week. As a Coffee Shop Supervisor, you will use your skills to deliver first‑class service and perfectly crafted coffees to our customers. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Shift Pattern

• Mon: Full‑time (Days)
• Tues: Full‑time (Days)
• Weds: Full‑time (Days)
• Thurs: Full‑time (Days)
• Fri: Full‑time (Days)
• Sat:
• Sun:

Your key responsibilities will include:

• Team leadership and training:
  • Lead and mentor the barista team to ensure consistent quality and excellent service.
  • Train new baristas on proper preparation techniques, customer service, and store policies.
  • Coach and develop the team, conduct regular upskilling, and support their professional growth.
• Quality control:
  • Ensure all drinks are prepared to the highest standard, following recipes and presentation techniques.
  • Monitor and calibrate equipment and maintain a clean and hygienic work environment.
  • Conduct quality assessments and ensure compliance with brand standards.
• Customer service:
  • Provide an exceptional customer experience through engaging and friendly interactions.
  • Resolve customer complaints and concerns promptly.
  • Educate customers on coffee offerings to help them find and enjoy new beverages.
  • Managing queues and speed, quality of the service.
• Operational management:
  • Manage daily operations, including opening and closing procedures.
  • Oversee inventory, manage stock levels, and minimize waste.
  • Ensure accurate transactions are processed on kiosk and online app system.
  • Contribute to scheduling and managing shift coverage.
• Leadership and brand representation:
  • Serve as a role model for the team, embodying company values and passion for coffee.
  • Actively work to improve the overall café experience through various means.
  • Collaborate with management to evolve the coffee offering and guest experience.

Our ideal Coffee Shop Supervisor will:

• Be a brilliant communicator and easily build relationships.
• Have previous experience in customer service.
• Strive for excellence in an eager and motivated manner.
• Take initiative and make decisions that are right for our customers.
• Have hands‑on experience with brewing equipment.
• Possess the ability to work under pressure.
• Demonstrate exceptional time‑keeping and reliability.

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2910/97894001/52612511/R/BU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive — because diversity is our strength!