Coastal Hotel Operations Manager — Guest‑Focused

Bespoke Hotels; Kingswear; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier hotel group in Kingswear seeks an Operations Manager responsible for managing daily hotel functions and maintaining service standards. The ideal candidate will have strong leadership and communication skills, a guest-focused mindset, and the ability to motivate staff. Key responsibilities include overseeing hotel operations, handling guest concerns, and supporting financial oversight. Join a warm team committed to delivering exceptional service and creating memorable experiences for guests.

Benefits

Meals on duty

Spa deals

Employee Assistance program

Additional days leave on anniversary

Employee of the Month

Free staff parking

Mental Health Ambassador

Qualifications

• Strong leadership and interpersonal skills are essential.
• Experience in hotel operations is preferred.
• Ability to handle escalated guest concerns professionally.

Responsibilities

• Oversee daily hotel operations across the hotel.
• Lead, train, and motivate staff.
• Monitor occupancy levels and payroll for efficiency.
• Implement strategic initiatives with the General Manager.

Skills

Leadership

Excellent communication skills

Guest-focused mindset

Problem-solving

Job description

A premier hotel group in Kingswear seeks an Operations Manager responsible for managing daily hotel functions and maintaining service standards. The ideal candidate will have strong leadership and communication skills, a guest-focused mindset, and the ability to motivate staff. Key responsibilities include overseeing hotel operations, handling guest concerns, and supporting financial oversight. Join a warm team committed to delivering exceptional service and creating memorable experiences for guests.