Co-ordinator Customer Accounts

Sng (sovereign Network Group); England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A large Housing Association is seeking a Coordinator - Customer Accounts to support the income service. This role involves administrative support to ensure collection of housing costs, managing accounts, and promoting tenancy sustainability. The ideal candidate will have strong communication skills, experience in housing management, and knowledge of welfare benefits. Benefits include generous holiday, pension scheme, and wellbeing discounts.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package

3 additional paid Wellbeing days

6 weeks full pay paternity leave

Private medical insurance options

Wellbeing discounts including Gym Memberships

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience within housing or customer account management is required.
• Knowledge of welfare benefits such as Universal Credit or Housing Benefit is necessary.

Responsibilities

• Follow up on failed payments or cancellations and arrange new payment solutions.
• Manage housing benefit overpayments and account reconciliations.
• Maintain accurate records for financial compliance.

Skills

Strong communication skills

Problem-solving skills

Customer-first mindset

Experience in income or customer account management

Knowledge of welfare benefits

Excellent administration skills

Data management skills

IT competency

Job description

Overview

As a Coordinator - Customer Accounts, you’ll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Greenham office, you’ll work from home and in the office 2 days per week.

What You’ll Be Doing

• Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
• Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
• Maintaining accurate records and ensuring financial data meets quality and compliance standards.
• Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
• Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
• Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
• Supporting early intervention strategies for arrears prevention and tenancy sustainment.

Qualifications

• Strong communication and problem‑solving skills, with a customer‑first mindset.
• Experience within housing, income, or customer account management.
• Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
• Excellent administration and data management skills with strong attention to detail.
• Confident using IT systems and software to manage and analyse financial data.

Benefits

This is a fantastic opportunity for someone who enjoys problem‑solving, building relationships, and working with data to make a real difference in people’s lives. Apply today to be considered!

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional paid Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks’ service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

About the Company

SNG (Sovereign Network Group) is a large Housing Association, providing over 85,000 homes and investing in communities across the South, West and East of England, including London, and aiming to create thousands of new affordable homes each year.