CNS Admin Officer

NHS; Wolverhampton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading healthcare provider in Wolverhampton is seeking a full-time Administrator to provide comprehensive support to the Clinical Nurse Specialist team within the Oncology & Hematology Directorate. The role involves handling patient records, responding to inquiries, and ensuring patient confidentiality. Candidates should possess a good standard of education, experience with Microsoft Office, and ideally have some administrative experience. Offering a salary of £24,465 per annum pro rata under a permanent contract.

Qualifications

• Experience of Microsoft Word, Outlook, and Excel.
• Good standard of education required.
• Previous admin experience is desirable.

Responsibilities

• Provide full administrative support to the Clinical Nurse Specialist team.
• Process all patient-related information accurately.
• Respond to telephone calls promptly.

Skills

Microsoft Word

Outlook

Excel

Good standard of education (GCE level C in English and Maths)

Education

GCE level C in English and Maths

NVQ II in Administration or equivalent experience

Job description

Job summary

An opportunity has arisen to join our administration team in this newly created post, providing full administrative support to the Clinical Nurse Specialist (CNS) team within the Oncology & Heamatology Directorate.

To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient's journey.

It is expected that staff will undertake administrative duties relating to any aspect of the service.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of the role are done in a timely manner.

To ensure patient confidentiality is maintained at all times.

Main duties of the job

To respond in an efficient, polite, and timely manner to all telephone calls received via the CNS team offices.

To be responsible for the accurate input, update, and amendment of patient related information onto the computerised Patient Administration System (PAS), and any other computerised system used by the service.

To accurately scan documentation onto CWP (Clinical Web Portal).

To action all administrative instructions initiated by CNS team.

To be responsible for the timely processing of all incoming and outgoing mail.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as Good by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details

Date posted: 22 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

225-DIV2-7612808

Job locations

New Cross Hospital

Wolverhampton

WV10 0QP

Job description and responsibilities

To provide full administrative support to the Clinical Nurse Specialist (CNS) team within the Oncology & Heamatology Directorate, to include all administrative procedures and documentation associated with a patient’s attendance/admission to the hospital.

Person Specification

Qualifications

• Good standard of education (GCE level C as minimum in English and Maths)

Desirable

• NVQ II in Administration or equivalent experience/knowledge.

Experience

• Experience of Microsoft Word, Outlook and Excel

Desirable

• Previous admin experience desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit https://www.royalwolverhampton.nhs.uk/

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found at Criminal records checks for overseas applicants.

Employer details

Employer name: The Royal Wolverhampton NHS Trust

Address: New Cross Hospital, Wolverhampton, WV10 0QP

Employer's website: https://www.royalwolverhampton.nhs.uk/