Cluster Senior Sales Manager

Marriott International, Inc.; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality brand in the UK seeks an experienced Sales Manager focused on group and catering accounts. You will drive customer loyalty and deliver excellent service while managing business opportunities. Candidates should have previous sales experience or relevant qualifications, with the chance to grow within an award-winning organization. Attractive benefits include training programs and discounted services.

Benefits

Discounted room nights

Health and life assurance

Work alongside award-winning professionals

Qualifications

• 2 years experience in sales and marketing, guest services, or front desk.
• Ambitious and service-oriented, capable of developing within an international brand.
• Strong understanding of customer needs and service expectations.

Responsibilities

• Target group/catering accounts and proactively solicit opportunities.
• Manage business opportunities with group/catering counterparts.
• Provide exceptional customer service and develop customer relationships.

Skills

Sales and marketing experience

Customer service skills

Negotiation skills

Education

High school diploma or GED

2-year degree in Business Administration or related major

Job description

Responsibilities

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the EBC.
• Handles all opportunities if property does not participate in an EBC.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Provides exceptional customer service.
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes brand's Customer Service Standards and property's Brand Standards.
• Executes and supports the business Customer Service Standards and property's Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Works collaboratively with off-property sales channels (e.g., Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff.
• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Qualifications

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
• Ambitious, dedicated and service‑oriented senior sales manager capable of developing within an award‑winning international brand.

Benefits

• Unique opportunity to be part of an award‑winning international brand where talent is celebrated.
• Part of Marriott International, the largest hospitality brand in the world – national and internal promotion opportunities for the right candidates.
• World‑class training and development programmes tailored to enhancing your skills and helping you grow within the Marriott family.
• Work alongside award‑winning, experienced hospitality professionals.
• Discounted room nights, meals and spa access.
• Health and life assurance, and other flexible benefits.
• Major high‑street discounts and other perks to support well‑being inside and outside of work.