Cluster Manager

Boots Hearingcare; Staines-upon-Thames; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading hearing care provider seeks a Cluster Manager to lead multi-site teams in delivering exceptional customer service. In this hybrid role, you will work as a Hearing Aid Audiologist three days per week while also focusing on team development and operational excellence. The position offers a competitive salary, car allowance, flexible benefits, and generous annual leave. Ideal candidates will have a minimum of 5 years' experience in hearing care and strong leadership skills, as well as a passion for customer care. Join our dynamic team and help shape the future of hearing care.

Benefits

Car allowance

Competitive salary

Boots Discount Card

Free hearing aids

Free flu vaccine

Pension scheme

Flexible benefit box

Life assurance cover

Long service awards

Generous annual leave

Qualifications

• Minimum of 5 years post-qualification experience in hearing care.
• Proven track record of exceeding commercial targets.
• Strong leadership and people management skills, preferably in a multi-site environment.

Responsibilities

• Lead and inspire multi-site teams to deliver outstanding customer experiences.
• Support and develop colleagues through coaching, mentoring and performance reviews.
• Drive operational and commercial performance across all clinics.

Skills

Leadership skills

Communication skills

Collaboration skills

Customer care

Education

Qualified Audiologist

Job description

Join Our Team as a Cluster Manager

About Us

At Boots Hearingcare we are passionate about transforming lives through better hearing. We deliver tailored hearing solutions, comprehensive assessments and outstanding customer care. As part of the Sonova family we benefit from decades of expertise leading the industry in innovation, manufacturing and distribution of hearing aids and cochlear implants.

Why Join Us

The Cluster Manager role provides a unique platform to build leadership experience, work closely with senior leadership and develop towards future opportunities such as Senior Regional Sales Manager. You’ll play a pivotal role in shaping the success of your region and contributing to the growth of Boots Hearingcare.

About the Role

As a Cluster Manager you’ll work closely with the Senior Regional Sales Manager to provide hands‑on leadership across multiple clinics. You’ll play a key role in supporting and developing your teams, maintaining strong operational standards and driving performance. This is a great opportunity to lead by example, create a positive and motivated team culture and ensure our customers receive the very best experience every time they visit.

You must be a qualified Audiologist as this is a hybrid role combining leadership responsibilities with clinical delivery. You will spend 3 days per week in clinic operating as a Hearing Aid Audiologist supporting service delivery, maintaining clinical excellence and role‑modeling best practice for your teams.

• Kingston
• Staines
• Weybridge

Benefits at Boots Hearingcare

• Car Allowance: Enjoy a car allowance of 5064 pro rata in addition to your basic salary to support your commuting needs.
• Competitive Salary: DOE Car Allowance and Monthly bonus
• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & discounted for family members.
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave increasing with length of service to a maximum of 30 days plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

As a Cluster Manager you will :

• Lead and inspire multi‑site teams to deliver outstanding customer experiences.
• Support and develop colleagues through coaching, mentoring and performance reviews.
• Drive operational and commercial performance across all clinics.
• Work clinically three days per week to support delivery and role model clinical standards.
• Collaborate with Regional and Support Office teams to deliver business priorities.
• Promote a culture of continuous improvement and high performance.
• Champion the values of Boots Hearingcare across your cluster.

Person Specification :

• Minimum of 5 years post‑qualification experience in hearing care.
• Proven track record of exceeding commercial targets.
• Strong leadership and people management skills (multi‑site experience desirable).
• Excellent communication and collaboration skills.
• A passion for delivering outstanding customer care and operational excellence.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare we are committed to equal opportunities and building the strongest most inclusive teams in the marketplace.