Cloud Payments Support Analyst – Income Management

Civica UK Ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global software provider is looking for a Support Analyst – Income Management in Manchester. In this role, you'll support a cloud-based payment platform, addressing customer inquiries and ensuring issues are resolved effectively. Ideal candidates should have experience in 2nd-line support, strong communication skills, and the ability to work independently in a fast-paced environment. The company offers a friendly team, excellent work-life balance, and numerous benefits for personal and professional growth.

Benefits

25 Days Annual Leave + bank holidays

Pension Contribution – 5% employer match

Private Medical Insurance

Health Cash Plan

Electric Vehicle (EV) Scheme

Qualifications

• Experience in a 2nd-line software support or IT Service Desk environment.
• Strong knowledge of incident handling and ticket management.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve support tickets for customers.
• Diagnose connectivity and configuration issues.
• Work closely with the Development team on product defects.

Skills

Problem-solving

Customer service

Communication skills

Organizational skills

Initiative

Ability to manage pressure

Tools

Ticketing systems

MS Office

Job description

A global software provider is looking for a Support Analyst – Income Management in Manchester. In this role, you'll support a cloud-based payment platform, addressing customer inquiries and ensuring issues are resolved effectively. Ideal candidates should have experience in 2nd-line support, strong communication skills, and the ability to work independently in a fast-paced environment. The company offers a friendly team, excellent work-life balance, and numerous benefits for personal and professional growth.