Cloud Operations Engineer

Intercity Technology; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced Cloud Operations Engineer (Tier 3) to manage and optimize cloud infrastructures, primarily Microsoft Azure. Responsibilities include ensuring the stability and security of systems, proactive monitoring, and collaborating with teams. Ideal candidates will possess deep technical knowledge in cloud and on-prem platforms, strong troubleshooting skills, and relevant certifications. The position offers generous benefits including 33 days holiday and annual pay reviews.

Benefits

33 days holiday

Annual pay reviews

Holiday buy scheme

All-company bonus scheme

Death in service cover

Employee assistance programme

Company pension

Active social calendar

Focus on developing our people

Qualifications

• Experience in a Cloud Operations or Infrastructure Engineer role.
• Knowledge of Windows Server environments and Active Directory.
• Understanding of Zero Trust cloud security practices.

Responsibilities

• Operate and maintain Azure and hybrid environments.
• Proactively monitor system health and performance.
• Document operational procedures and configurations.

Skills

Troubleshooting skills

Technical knowledge across cloud and on-prem platforms

Automation skills

Collaboration abilities

Strong communication skills

Education

Microsoft Certified: Azure Administrator Associate (AZ-104) or higher

Tools

Azure Monitor

Log Analytics

PowerShell

Microsoft Intune

Defender for Endpoint

Job description

Intercity is seeking an experienced Cloud Operations Engineer (Tier 3) to play a key role in delivering managing and optimising our clients cloud and hybrid infrastructures. You will be responsible for ensuring the stability performance scalability and security of mission-critical systems with a primary focus on Microsoft Azure and associated modern workplace technologies.

This senior-level position requires excellent troubleshooting skills deep technical knowledge across cloud and on-prem platforms and a passion for automation and continuous improvement. You will also collaborate with architecture security and project teams to ensure operational excellence and long-term platform sustainability.

The hours of work for this role are on a shift pattern Monday - Sunday 7am - 7pm 40 hours per week.

Key Responsibilities

• Operate monitor and maintain Azure and hybrid environments (IaaS PaaS SaaS).
• Proactively monitor system health performance and availability using Azure Monitor Log Analytics and other tools.
• Manage and optimise compute storage and networking resources.
• Apply and manage governance compliance and security policies across cloud estates.
• Execute backup disaster recovery and business continuity procedures.

Systems Management & Optimisation

• Maintain and troubleshoot Azure and hybrid cloud environments.
• Perform proactive monitoring incident response and root cause analysis of mission-critical systems.
• Configure optimise and secure servers virtual machines networking and storage solutions.
• Create and maintain scripts (e.g. PowerShell) to automate operational tasks.
• Contribute to design and implementation of new cloud and hybrid solutions.

Collaboration and Support

• Act as a technical escalation point for critical incidents.
• Work closely with architecture and project teams on new deployments and migrations.
• Document operational procedures runbooks and environment configurations.
• Mentor and support colleagues in technical skill development.

Education and Qualifications

• Microsoft Certified : Azure Administrator Associate (AZ-104) or higher.

Desirable Qualifications

• Understanding of Zero Trust cloud security practices and compliance frameworks (ISO 27001 Cyber Essentials NIST).
• Experience with backup and disaster recovery technologies (Azure Backup Redstor etc).
• Knowledge of endpoint management and security (Microsoft Intune Defender for Endpoint).Azure or M365 advanced certifications (e.g. AZ-305 MS-700).
• Experience with automation / orchestration tools.

Experience and Knowledge

• Proven experience in a Cloud Operations / Infrastructure Engineer role.
• Strong knowledge and hands‑on experience with Microsoft Azure (IaaS PaaS SaaS).
• Deep understanding of Windows Server environments and Active Directory (on‑prem & Azure AD).
• Networking fundamentals (TCP / IP DNS VPN firewalls routing).
• Experience using Tanium Okta and Netskope.
• Experience with monitoring tools (Azure Monitor Log Analytics Application Insights).
• Strong PowerShell scripting and automation skills.
• Proven ability to troubleshoot complex issues in multi‑tenant hybrid environments.
• Excellent communication documentation and collaboration skills.
• Prior experience in a 3rd line technical infrastructure support role.

What We Offer

• 33 days holiday (inclusive of bank holidays) with entitlement increasing by one day for each full calendar year employed up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All‑company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About You

Intercity Technology provides reliable and secure technologies in communications cloud and managed services with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion expertise and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far :

• Customer Net Promoter Score of 92
• Gold Award Investors in People Accreditation
• 3-star World Class Best Companies accreditation and forand 2024 :
• The no. 1 best telecoms company to work for
• 9th best mid‑sized company in the UK to work for!
• 7th best company in the West‑Midlands to work for!
• Platinum Eco Vadis rating

We select candidates with the right skills experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions all successful candidates will be subject to pre‑employment checks so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner for more information please see our privacy policy on our website.

Key Skills

Change Management,Software Deployment,Cloud Infrastructure,High Availability,IaaS,Firewall,Linux,Middleware,Jboss,Network Architecture,Scripting,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1