Cloud Engineer

Telent Technology Services Limited; Eastleigh; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology services company in Eastleigh is seeking a Cloud Engineer to innovate and support critical infrastructure. As the primary engineering representative, you will work on a Government Managed Service contract. Responsibilities include serving as an escalation point for support issues and maintaining visibility of cloud incidents. Candidates should have experience with cloud platforms such as VMware, Azure, and AWS, and good communication skills are essential. This role offers a hybrid working model and competitive benefits.

Benefits

34 days holiday, including public holidays

Company pension scheme

Family friendly policies

Occupational health support

Discounts on Cinema, Restaurants, Shopping

Qualifications

• Experience with supporting public cloud and on-premises infrastructure.
• Hands-on experience with cloud technologies such as VMware, Hyper-V, Azure, or AWS.
• Understanding of core networking concepts.

Responsibilities

• Act as cloud representative for assigned customer accounts.
• Serve as on-site escalation point for support issues.
• Maintain visibility of cloud service incidents.
• Provide insight-driven analysis on performance trends and security threats.
• Lead pre-staging of infrastructure for cloud deployments.
• Contribute to customer-facing meetings.

Skills

Knowledge of VMware

Knowledge of Hyper‑V

Knowledge of Windows servers

Knowledge of Linux servers

Experience with Microsoft Azure

Experience with AWS platforms

Core networking concepts

Effective communication

Job description

Cloud Engineer

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24 / 7.

Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for on-premises or cloud-related technical initiatives.

This is a hybrid working role, with a requirement to be in our client's office in the Southampton region 2-3 times per week.

What you'll do :

• Act as the cloud representative for assigned customer accounts, providing expertise on cloud and on-premises infrastructure
• Serve as the internal on-site escalation point for support issues and programmes
• Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.
• Add value through insight-driven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments.
• Assist or lead in the cloud pre-staging of infrastructure, including virtual appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts.
• Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions.

Who you are :

You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective communicator, and enjoy collaborating with cross-functional teams and customers.

Key Requirements :

• Experience with supporting public cloud and / or traditional on-premises infrastructure
• Knowledge and hands on experience with supporting infrastructure on VMware, Hyper‑V, Windows / Linux servers and / or on Microsoft Azure / AWS platforms
• Good understanding of core networking concepts
• Excellent verbal and written communication skills, capable of engaging effectively with customers and internal teams.

Must be eligible for SC Clearance

What we offer :

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role :

34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually

Company pension scheme

A range of family friendly policies

Occupational health support and wellbeing Portal

Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent :

About Telent :

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.