Clinical Team Lead Administrator

NHS; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading healthcare provider in Bury St Edmunds is looking for a part-time Clinical Team Lead Administrator. This role involves providing essential administrative support to a multidisciplinary team across Adult Mental Health Inpatient Wards, managing records, and ensuring efficient communication. Candidates should have relevant administrative experience and NVQ 3 in Business Administration or equivalent. This position plays a vital role in supporting clinical staff to deliver high-quality patient care.

Benefits

Ongoing training and development opportunities

Supportive team environment

Qualifications

• Relevant and recent administration experience is required.
• Ability to work independently as well as alongside the Senior Team Administrator.
• Understanding and experience in a full range of secretarial procedures and systems.

Responsibilities

• Provide comprehensive administrative support to clinical staff including psychiatrists and psychologists.
• Manage and update patient records using electronic systems ensuring accuracy and confidentiality.
• Schedule and coordinate ward meetings and patient reviews.
• Handle incoming calls, emails, and correspondence in a professional manner.
• Assist with processing referrals and admissions per trust procedures.
• Support data collection and reporting for audits and quality improvement.

Skills

Excellent articulate communication skills

Interpersonal skills

Education

NVQ 3 Business Administration or equivalent

Job description

We have an exciting opportunity for a Clinical Team Lead Administrator to join the team on a part time basis. The Clinical Team Administrator will provide essential administrative support to the multidisciplinary team across two Adult Mental Health Inpatient Ward. This role is key to ensuring the smooth day-to-day running of the service by managing administrative processes, maintaining accurate records, and supporting communication across the team. The post-holder will play a vital role in supporting the ward managers and in turn patient care by enabling clinical staff to focus on their professional responsibilities, ensuring timely and efficient service delivery.

You should have relevant and recent administration experience, the ability to work on your own as well as alongside the Senior Team Administrator

Main duties of the job

Provide comprehensive administrative support to clinical staff, including psychiatrists, nurses, occupational therapists, and psychologists.

Manage and update patient records using electronic systems (Lorenzo), ensuring accuracy and confidentiality at all times.

Schedule and coordinate ward meetings, patient reviews, and CPA meetings, including preparing and distributing agendas, taking minutes, and following up on actions.

Handle incoming calls, emails, and correspondence, ensuring timely and professional responses or referrals to the appropriate team member.

Assist with the processing of referrals, admissions, discharges, and transfers in line with trust procedures.

Support data collection and reporting for audit, quality improvement, and performance monitoring purposes.

Work collaboratively with other administrative and clinical colleagues to support service continuity and patient care.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person Specification

Skills

• Excellent articulate communication skills.
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
• Ability to work with senior members of staff across a large organisation.

Qualifications

• NVQ 3 Business Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

PA and Office Manager to West Suffolk Care Group