Clinical Service Manager – Nursing and Therapy Services

HCRG Care Group; United Kingdom; On-site; GBP 52,000 - 63,000; Full time

Job summary

A leading community health services provider in the UK is seeking a Clinical Service Manager to coordinate care across multiple services in Swale. This pivotal role requires leadership and clinical expertise, focusing on improving patient care and managing resources effectively within an integrated care framework. Applicants need a registered healthcare qualification and substantial experience in a managerial role. Competitive salary and a range of benefits are offered.

Benefits

NHS Pension

Access to My Reward Hub

Access to wages as earned

Mental and physical wellbeing support

Career development opportunities

Funding for innovation projects

Qualifications

• Minimum of 5 years post registration experience in community nursing/allied healthcare.
• At least 2 years in a supervisory/managerial capacity at minimum band 7 level.
• Experience in initiating and managing change.

Responsibilities

• Lead multidisciplinary teams across various care services.
• Manage budgets and oversee recruitment and workforce development.
• Collaborate with healthcare partners to promote integrated care.

Skills

Leadership

Effective budget management

Clinical expertise

Mentorship

Education

Registered Nurse or Allied Healthcare Professional

BSc/degree in relevant field

Leadership qualification

Mentorship qualification

Job description

Overview

Clinical Service Manager – Nursing and Therapy Services

Are you a clinically qualified leader in nursing or allied health professions with a passion for integrated, community-based care? We’re seeking a proactive and visionary Clinical Service Manager to lead and coordinate four services across Swale, namely, 2 Hour Urgent Care, Community Intermediate Care, Community Neuro Rehabilitation, and Community Speech and Language Therapy Services. Working very closely with the Head of Operations and the Director of Community Services within our North Kent Business Unit, you will help shape strategic objectives, drive service innovation, and ensure the delivery of safe, responsive, and equitable care. You’ll lead multidisciplinary teams including Advanced Nurse Practitioners, Physiotherapists, and Occupational Therapists, Healthcare Assistants and Rehab Support Workers embedding the 6Cs framework and professional standards into everyday practice. This is a pivotal clinical leadership role focused on optimising service delivery, managing resources within budget, and fostering a culture of clinical excellence and continuous improvement. You’ll collaborate with Primary Care Networks, Social Care, Mental Health, and voluntary sector partners to develop Integrated Neighbourhood-Based models that reduce hospital admissions and promote seamless care pathways.You’ll also play a vital role in workforce development, supporting staff through supervision, training, and appraisal, while ensuring compliance with governance, safety, and quality standards.

Package Description

As a Clinical Service Manager you will be part of our valued team, receiving access to exclusive rewards and benefits including:

• Band 8A AfC Salary with NHS Pension and full Agenda for Change terms and conditions
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Main Responsibilities

As a Clinical Service Manager your responsibilies will include:

• Leading multidisciplinary teams across urgent care, intermediate care, neurorehabilitation, and therapy services, applying advanced clinical expertise and positive leadership.
• Embedding national frameworks (e.g. 6Cs), professional standards, and organisational strategies into daily service provision and patient care.
• Managing pay and non-pay budgets, and oversees recruitment, retention, induction, and workforce development within a designated locality.
• Proactively addressing clinical, performance, and staffing issues, including capacity planning, safeguarding, and incident response.
• Designing and delivering service changes and quality improvements based on feedback, incidents, and evolving national and local priorities.
• Collaborating with healthcare partners, social services, mental health, and voluntary sectors to promote integrated, neighbourhood-based care and reduce hospital admissions.
• Ensuring adherence to policies regarding information governance, health and safety, professional registration, and statutory training requirements.
• Creating a learning-focused environment, encouraging clinical supervision, peer review, audits, and professional development across all disciplines.
• Overseeing audits, supports innovation and research, and ensures findings are embedded into practice to enhance care delivery.
• Participating in the senior manager on-call rota, supports peers, leads meetings, and contributes to organisational planning and performance reporting.
• For a full list of responsibilities please see the attached job description.

The Ideal Candidate

Our ideal candidate will have:

• Registered Nurse or Allied Healthcare Professional, with current professsional registration
• Mentorship qualification
• Relevant Leadrship in Community Nursing/Allied Healthcare qualifications
• BSc / degree in area relevant to community nursing / allied healthcare qualifications
• Leadership qualification
• Minimum of 5 years post registration experience, including at least 2 years working in a supervisory / managerial capacity at minimum band 7 level within a community nursing/allied healthcare service.
• Experience of effective budget and resource management
• Initiating research and / or audit and implementing changes / improvements in practice
• Experience of initiating, managing and evaluating change
• Experience of giving presentations to a wide audience
• Fully licensed car driver with the flexibility to travel across Swale and, when required, to attend meetings in Medway, Dartford, Gravesham, and Swanley (DGS).
• For a full list of criteria, please see attached job decription

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We\'re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.