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The closing date is 10 February 2026
The post holder will provide customer service support to patients attending the Outpatient Department at The Royal Orthopaedic Hospital. The post holder will help patients complete their questionnaires either face to face or over the telephone ensuring the provision of an efficient and effective service. The post holder will work under the supervision of the Clinical Effectiveness Manager, to ensure that the Trust has a robust clinical outcomes collection process.
The post holder will be responsible for the validation and submission of patient outcomes data onto the Trusts clinical effectiveness platform 'Amplitude' and mandatory data to the National Joint Registry (NJR) and Patient Reported Outcomes Measures (PROMS) on every eligible patient who undergoes surgery within ROH. Prompt reporting of surgical data is now a core requirement by Commissioners.
The post holder will be expected to coordinate the collection and submission of all of the surgical-specific in a timely fashion, ensuring the department meets all reporting and outcome deadlines.