Clinical Office Administrator - Obstetrics & Gynaecology

Ashford and St. Peter's Hospitals NHS Foundation Trust; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare trust in the UK is seeking a Clinical Office Administrator for its Gynaecology office. The role involves providing clerical support, managing patient enquiries, and ensuring effective communication within the team. Ideal candidates should have strong organizational skills and the ability to thrive in a busy environment. Opportunities for career development and continuous professional training are offered.

Benefits

Excellent pension scheme

On-site nurseries

On-site staff cafes

On-site parking

Career development support

Salary sacrifice schemes

Qualifications

• Confident and enthusiastic individual with excellent verbal and written communication skills.
• Ability to remain calm under pressure and manage competing demands.
• Flexibility to adapt to changing needs of the service.

Responsibilities

• Provide clerical support to the Clinical Office.
• Deal with enquiries from patients, GPs and other hospitals.
• Proofread clinic letters and ensure proper communication.
• Maintain confidentiality and manage incoming post effectively.

Skills

Excellent organizational skills

Strong communication skills

Ability to prioritize tasks

Adaptability and flexibility

Tools

Millenium ePR (CERNER)

Dictate IT

ERS

Evolve

Job description

An exciting opportunity has arisen for a Clinical Office Administrator to join our busy Gynaecology clinical office at Ashford and St Peter's Hospital. The post holder will be responsible for providing an excellent and comprehensive administrative support to the team. You will need to liaise with patients, GPs and Clinical staff whilst dealing with enquiries by letter/e-mail and telephone.

Responsibilities

• To provide clerical support to the Clinical Office.
• Deal with enquiries by letter/fax/email/telephone from patients, GPs, other hospitals and Consultants.
• Work as part of the administrative team to ensure that clinic letters are downloaded, printed and proof read using the transcription service. Once letters are approved by clinicians, send-off (electronically or by post).
• Sort, distribute and prioritise incoming post using judgement and experience to decide which documents are to be passed to consultants and which may be passed to other areas for information or action.
• Use of the Trust's Evolve system, which manages Electronic Medical Records. Preparing documents for scanning by creating appropriate cover sheets and delivering notes to the scanning department.
• Establish good levels of communication and liaise with other secretaries, medical staff and other departments and hospitals.
• Ensure that confidentiality is maintained at all times.
• To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Candidate profile

We are looking for an individual who is confident, enthusiastic, adaptable and committed, with excellent organisational and communication skills both written and verbal and has the ability to remain calm in a busy environment. The ability to prioritise competing demands and a high workload is essential, as is flexibility to adapt to the changing needs of the service.

A knowledge of systems such as Millenium ePR (CERNER), Dictate IT, ERS and Evolve would be desirable, but not essential as full training will be provided.

About the Trust

Ashford and St. Peter's Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

Benefits

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics