Clinical Intelligence and Assurance Assistant (Band 3) - Welsh Ambulance Service University NHS[...]

Welsh Ambulance Service NHS Trust; Wales; On-site; GBP 25,000 - 27,000; Full time

Job summary

A health services provider in Wales is seeking a Clinical Intelligence and Assurance Assistant to support clinical data processing and improve patient care. The role requires administrative experience and knowledge of clinical audit techniques. Applicants are welcomed from diverse backgrounds, and the ability to speak Welsh is desirable. This is a full-time position with a salary of £25,313 - £26,999 per annum.

Qualifications

• Experience working in an administrative role, handling complex queries.
• Knowledge of clinical audit and quality improvement techniques.

Responsibilities

• Contribute to providing clinical data for reports and audits.
• Assist in data visualisations and infographics for service improvement.

Skills

Excellent communication skills

Advanced keyboard/word processing skills

Knowledge of clinical audit and quality improvement

Education

Educated to NVQ level 3 or equivalent

Tools

MS Office 365 (Word, Excel, PowerPoint, Access, Teams, Outlook)

Job description

Clinical Intelligence and Assurance Assistant

Band 3

Main area Clinical Intelligence and Assurance Assistant Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 020-AC099-0925

Site Pan Wales Town Pan Wales Salary £25,313 - £26,999 per annum Salary period Yearly Closing 14/10/2025 23:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Job overview

In line with the Welsh Ambulance Services continued drive to improve the clinical aspirations of our EMS workforce, the Clinical Directorate are delighted to be recruiting a Clinical Intelligence and Assurance Assistant.

This post will support the Trust’s Clinical and Digital Strategies by assisting the Clinical Intelligence & Assurance Team (CIAT) in the processing and presenting of clinical data and information. This information informs decision making around clinical practice and ultimately improving patient care.

The successful candidate will be expected to demonstrate administration experience, to ensure the accurate processing of clinical information and effective support for service improvement initiatives.

The base will be agreed on recruitment

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Contribute to providing clinical data for internal and external reports, clinical audits, and other areas of service improvement.
• Contribute to data visualisations and infographics for reports and posters.
• Contribute to editing videos and podcasts.
• Contribute to the effective delivery of service improvement initiatives.
• Adhere to the Trust’s statutory obligations with regards to the General Data Protection Regulation (GDPR), Data Protection Act (DPA), Computer Misuse Act and Caldicott Principles.
• Review ePCRs when required to ensure accurate clinical data is captured for clinical audits, service evaluation and clinical improvement.
• Ensure the destruction of paper forms (under confidential conditions) once processed.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications, Knowledge and Experience

• Educated to NVQ level 3 or equivalent qualification / experience
• Have a knowledge of clinical audit and quality improvement techniques
• Experience of working in an administrative environment, which includes dealing with complex queries
• Knowledge of MS Office 365 packages to include Word, Excel, PowerPoint, Access, Teams, Outlook
• Previous experience in a similar job role

Aptitude and Abilities

• Excellent communication skills, written and verbal
• Use specialist software and systems
• Advanced keyboard / word processing skills with a requirement for speed and accuracy, maintaining concentration over long periods
• Ability to speak Welsh

Values

• Self-Motivated
• Flexible attitude to work
• Able to work on own initiative

Other

• Able to work flexible hours

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Name Nicola Hughes Job title Clinical Intelligence & Assurance Supervisor Email address [e-mail]