Clinical Case Manager

Lyra Health, Inc.; United Kingdom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading mental health solutions provider in the UK is looking for Clinical Case Managers who will support clients through various mental health challenges via remote therapy. Candidates must possess a counselling qualification and have experience in high-pressure environments. This role offers a salary of £30,000 - £35,000 with flexible working options and excellent benefits.

Benefits

28 days holidays plus bank holidays

Private medical insurance

Discretionary bonus scheme

Professional membership fees compensated

Robust CPD program and senior clinical support

Qualifications

• BACP registered (or equivalent) counsellors, preferred experience in telephonic and online therapy.
• Minimum of 2 years working experience.
• Experience with mental health, trauma, stress, and high-risk cases.

Responsibilities

• Support inbound helpline and online chats.
• Assess mental health needs and refer clients.
• Deliver video-based therapy sessions.

Skills

Ability to prioritize multitask

Good telephone manner

Computer literacy

Articulate communication

Teamwork

Education

Bachelors or Masters level counselling qualification

Job description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered outcomes in access, clinical effectiveness and cost efficiency. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Role Overview

We’re looking to add experienced BACP registered (or equivalent) counsellors into our team as permanent Clinical Case Managers. The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video-based therapy sessions and overarching case management services for our clients. You will collaborate and support our other global clinical teams.

As the UK and Republic of Ireland team is growing quickly, you’ll need to work in a fast-paced, agile environment, be flexible and support our business, the growing team and our service development. This is a great opportunity to help shape our business.

The role is a permanent five-day-a-week role or part-time, with the option of a three- or four-day equivalent if preferred. This is a purely home-working role, based in the UK or ROI, and offers a good work-life balance.

We operate a fixed shift pattern for this position including weekday or weekend shifts to cover the service from 8am – 8pm, 7 days per week.

Key Responsibilities

• Working with a wide range of presenting issues and severity
• Robustly managing safeguarding and risk cases
• Quickly assessing clinical needs
• Implementing clinically appropriate treatment plans
• Monitoring and case managing your caseload
• Provide the first point of contact for service users accessing Lyra Workplace Mental Health service either via the helpline or online chat facility
• Support and contain service users in the moment with brief goal-focused therapeutic support and psychoeducation
• Complete appropriate brief clinical, therapeutic assessments to determine service user needs
• Conduct robust risk assessments and swiftly implement risk management plans as required
• Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal-oriented therapy or other services, local charities, or health care as clinically appropriate
• Accurately capture all information on the clinical database pertinent to the clinical management of the case
• Adhere to all clinical and operational protocols, standards, service levels and procedures
• Work collaboratively with our global clinical teams
• Liaising with affiliate clinicians for case updates as required
• Contribute to the service and business development as required
• Play an active role in governance and quality assurance as required

Qualifications

• Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and/or the Republic of Ireland
• Current registration or accreditation with relevant professional body

Experience

• Essential
• Experience of working with a broad range of psychological health and workplace-related issues, including mental health, trauma, stress, relationship issues, child-related issues, anxiety, and substance-related issues
• Minimum of 400 hours therapeutic delivery post-qualification
• Experience of working in high-pressure, time-limited environments
• Experience of working with high-risk cases such as suicide, abuse, as well as substance use and abuse
• Minimum of 2 years working experience
• Desirable
• Currently employed or previous experience working for an EAP Provider in the UK and/or the Republic of Ireland
• Experience of working in a time-limited framework
• Previous intake clinician working experience that includes telephonic, live chat, and email counselling

About You

• Ability to effectively prioritize multitask and work in a time-pressured environment
• Computer literacy and ability to type whilst conducting clinical work on the phone
• Articulate and good telephone manner with the ability to provide telephonic therapy
• Good clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Business and commercial awareness

Why Lyra?

• 28 days holidays plus bank holidays per year
• Private medical insurance
• Discretionary bonus scheme
• Group life assurance - up to 10x annual salary
• Critical health insurance - 2x annual salary lump sum paid out, in accordance to illness
• Access to 24/7 Employee Assistance Programme
• Accredited Living Wage Employer
• Monthly contribution towards external supervision
• Robust CPD program and senior clinical support
• Professional membership fees compensated
• Exposure and experience of working amongst a global clinical team

£30,000 - £35,000 a year

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under CPRA and GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes described. This information will be retained only as long as needed. Lyra does not sell or share personal information. For more information, contact the Global DPO. Workforce Privacy Notice is available upon request.

The benefits available to those located in the UK will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.