Clinical Applications Specialist - Ophthalmic

The Bank of New York Mellon Corporation; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services firm seeks a skilled individual for an application support role focusing on production technology systems. Responsibilities include managing client onboarding, supervising support staff, and ensuring high-quality service delivery. Candidates with 3-4 years in financial operations and technical experience in databases and messaging are preferred. This position offers various shift patterns and emphasizes collaboration and continuous improvement within a diverse team.

Benefits

Professional Development Reimbursement

Competitive holiday scheme

Wellbeing benefits

Qualifications

• 3-4 years of experience in application support in a financial environment.
• Working knowledge of instruments like Mutual Funds and ETFs.
• Good technical background with databases and secure environments.

Responsibilities

• Proactively monitor production services.
• Provide first line support to customers.
• Manage application support staff on a shift basis.

Skills

Application support

Database/SQL

Messaging authentication

Ability to remain calm under pressure

Collaboration

Attention to detail

Tools

Salesforce

ITIL

Job description

The person in this role will occupy a key position within Calastone as our client base and product range expands. This role will have specific accountability for Calastone's production technology systems, for the onboarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients. The role is supervisory, with management of application support staff on a shift basis. All aspects of managing a client‑facing support organization are skills that this job holder will be expected to display.

Responsibilities

• Proactively monitor the production services.
• Provide first line support to Calastone's customers.
• Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
• Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer onboarding, ensuring smooth transition into production and enhancing the customer's perception and experience of the Calastone service.
• Work with the Client Delivery team to ensure that they have satisfied all pre‑production checks/tests before they are released into production.
• Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre‑release knowledge of new releases.
• Manage the regular deployment of code releases; liaise with QA and development to prepare for the release, highlight client communications to the Operations Manager and act as the technical lead for these implementations.
• Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
• Maintain Calastone's reputation for high‑quality service support and delivery.
• Contribute to all aspects of general business improvement.
• Mentor and manage the junior members of the team.
• Availability for on‑call on an agreed rota basis.

Qualifications

• 3‑4 years of experience in application support and operations within a financial environment.
• Working knowledge of at least one of the following instruments: Mutual Funds, ETFs, and Money Markets.
• Good technical background. Most desirable is experience with databases/SQL, MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/certification techniques and secure FTP environments.
• Experience of project delivery life cycles in accordance with industry best practice.
• Knowledge of ITIL is beneficial.
• Knowledge of Salesforce is an advantage.
• Ability to remain calm and focused under pressure, while supporting customers, colleagues, and partners to resolve service issues effectively.
• Works well in a collaborative, multi‑disciplinary environment.
• Takes initiative and demonstrates accountability in their work.
• Committed to delivering high‑quality outcomes and continuous improvement.
• Acts with professionalism, honesty, and integrity in all situations.
• Demonstrates persistence in problem‑solving and seeks to understand root causes.
• Strong attention to detail.
• Reflective and open to feedback, with a willingness to learn and grow.
• Leads by example through actions and collaboration.
• Able to contribute effectively in team discussions and adapt to different communication styles.
• Open to flexible working arrangements, including shift patterns, with reasonable adjustments supported where needed.

Benefits

• Professional Development Reimbursement including access to SS&C University.
• Competitive holiday scheme.
• Competitive benefits designed to support the wellbeing of your staff.
• Commitment to welcoming, celebrating, and thriving on diversity.

Schedule

• Day Shift Early: 07:30 to 16:00, Monday to Friday, 1 hour break (7.5 hours work). On Friday may be asked to perform late shift 15:30 to 00:00, 1 hour break (7.5 hours work).
• Day Shift Regular: 09:00 to 17:30, Monday to Friday, 1 hour break (7.5 hours work). On Friday may be asked to perform late shift 15:30 to 00:00, 1 hour break (7.5 hours work).
• Day Shift Late: 15:30 to 00:00, Sunday to Thursday, 1 hour break (7.5 hours work). Required occasional working on Night Shift 23:30 to 08:00 and weekends/Bank Holidays (time off in lieu or payment at the approved daily rate will be given).

EEO Statement and Recruiting Practices

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services unless explicitly requested.

We encourage applications from people of all backgrounds, especially from under‑represented groups.