Clinical Application Manager

IT Works Health LTD; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A healthcare technology company in Birmingham is seeking a Clinical Application Manager to lead a team of specialists in shaping technology that supports clinical excellence. The role calls for more than 3 years of experience in managing clinical IT applications, service delivery expertise, and strong interpersonal skills. The ideal candidate should possess an ITIL certification and be proactive in mentoring team members while driving innovation and efficiency in patient care applications.

Qualifications

• 3+ years' experience with clinically facing IT applications.
• Strong background in service delivery and team leadership.
• Exceptional customer-focused skills and relationship-building.

Responsibilities

• Lead and manage a team of clinical application specialists.
• Oversee strategies for clinical applications enhancing patient care.
• Conduct performance evaluations and set objectives.

Skills

Team leadership

Service delivery

Interpersonal skills

Analytical and problem-solving

Technical translation

Mentoring and coaching

Self-motivation

Proficiency with Microsoft Office

Education

ITIL certification

Tools

SQL scripting

Service desk management systems

Job description

Clinical Application Manager

Full-time | 37.5 hours per week | Monday–Friday

We are seeking a dynamic and forward-thinking Clinical Application Manager to join our Group IT function. This is an exciting opportunity to play a key role in shaping the technology that underpins clinical excellence across a large, complex, and fast-moving healthcare organisation.

What You’ll Bring

• 3+ years’ experience supporting and managing clinically facing IT applications within large‑scale organisations (approx. £250M+ revenue, 5,000+ users, 20+ sites).
• 3+ years’ team leadership experience, including managing complex workloads and delivering large‑scale projects.
• A strong background in service delivery, including managing relationships with third‑party suppliers.
• Up‑to‑date understanding of data protection, information security, and information governance.
• Exceptional interpersonal and customer‑focused skills, with the ability to build strong relationships across clinicians, operational teams, IT colleagues, and suppliers.
• Proven analytical and problem‑solving ability, including data analysis and reporting using established tools.
• The ability to translate technical information into clear, accessible language for non‑technical audiences.
• Experience in mentoring, coaching, and developing team members.
• Experience working in a private healthcare clinical or IT environment.
• ITIL certification (required).
• Experience in designing and delivering application training.
• High levels of self‑motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning.
• Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting.

What You’ll Do

• Lead, mentor, and manage a team of clinical application specialists, providing direction, support, and ongoing professional development.
• Foster an inclusive, collaborative team environment that champions knowledge sharing, continuous improvement, and innovation.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to support growth.
• Oversee the development and implementation of strategies that enhance, evolve, or replace clinical applications – driving efficiency, supporting high‑quality patient care, and enabling operational innovation.
• Manage the ongoing maintenance and optimisation of clinical applications, ensuring performance, stability, security, and alignment with evolving organisational needs.
• Create, maintain, and continuously improve robust testing methodologies to ensure consistent, high‑quality testing of upgrades, new functionality, and new systems – working closely with suppliers and internal teams to identify and resolve issues.