Clinical Administrator RHCH Emergency Department

NHS; Winchester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent healthcare provider in Winchester is seeking a part-time role in their Emergency Department. The successful candidate will greet and register patients, act as a communication hub, and support clinical staff in a fast-paced environment. The role requires excellent interpersonal skills and a good standard of education, ideally with customer service experience. Flexible working hours are essential to meet the department's operational needs.

Qualifications

• Experience of working in a busy environment.
• Attendance at Customer service course (desirable).
• Experience of working in an Emergency Department (desirable).

Responsibilities

• Greet and register all patients attending the ED.
• Act as the central communication point between patients and clinical staff.
• Provide comprehensive administrative support to medical and nursing teams.
• Maintain confidentiality and professionalism at all times.

Skills

Excellent interpersonal skills

Effective communication

Education

Good standard of general education including English Language and Maths of GCSE grades A-C

Job description

Job summary

Department Overview: The Emergency Department operates 24 hours a day, 365 days a year. In line with Department of Health guidelines, all patients must be seen, treated, and either discharged or admitted within four hours of arrival.

This is a fast-paced and high-demand environment. Staff will routinely be exposed to blood, bodily fluids, and other potentially distressing clinical situations. The role requires the ability to work under pressure, manage challenging interactions, and provide mutual support within the team. While support and reporting mechanisms are in place, staff should be prepared for occasional exposure to verbal or face-to-face aggression.

Main duties of the job

You will be the first point of contact for all patients arriving at the department. You will play a vital role in ensuring that all patients are welcomed and registered promptly, efficiently, and with professionalism and compassion.

• Greet and register all patients attending the ED, ensuring accurate demographic data is entered into the system in a timely manner.
• Act as the central communication point between patients, clinical staff, and external partners.
• Provide comprehensive administrative support to medical and nursing teams.
• Communicate effectively with a wide range of stakeholders including internal hospital departments and external agencies such as Mental Health services, Police, Ambulance Services, and Social Services.
• Maintain confidentiality and professionalism at all times while adhering to data protection and trust policies.
• Respond to challenging and emotionally charged situations with sensitivity, professionalism, and resilience.
• Contribute to the smooth running of the department by supporting other reception colleagues during busy periods or in their absence.

Working Pattern

This is a 24/7, 365-days-per-year service. You will work a fixed shift pattern of 4 days on, 4 days off, including weekends and bank holidays. Shift flexibility is essential to ensure adequate coverage across the department.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Details

Date posted: 18 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-MED0437USC

Job locations

Royal Hampshire County Hospital, Romsey Road, Winchester, SO22 5DG

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training & Qualifications Essential

• Good standard of general education including English Language and Maths of GCSE grades A-C

Desirable

• Attendance at Customer service course

Experience & Knowledge Essential

• Experience of working in a busy environment

Desirable

• Previous experience of working in an NHS or public sector

Skills & Ability Essential

• Excellent interpersonal skills allowing effective communication between internal and external customers

Desirable

• Experience of working in an Emergency Department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Hampshire Hospitals NHS Foundation Trust

Address: Royal Hampshire County Hospital, Romsey Road, Winchester, SO22 5DG

Employer's website: https://www.hampshirehospitals.nhs.uk/