Clinical Admin Team Leader

Frimley Health NHS Foundation Trust; Ascott-under-Wychwood; On-site; GBP 28,000 - 32,000; Full time

Job summary

A healthcare provider is seeking a motivated Senior Team Member to join the Clinical Administration team in Ascott-under-Wychwood. This role involves providing exceptional customer service, supporting the waiting list management, and collaborating with clinical areas to meet targets. The ideal candidate should have experience in an office environment and possess strong communication and organizational skills. You will drive improvements in administrative processes and guide team members, ensuring high-quality support for operational success.

Benefits

Professional development opportunities

Flexible working patterns

Qualifications

• Experience of working within a team/office environment.
• Experience of taking and recording meeting minutes.

Responsibilities

• Provide administrative service to the Department.
• Organise work schedule and manage time effectively.
• Deal with urgent correspondence from Consultants.
• Provide administrative support to all meetings.
• Ensure confidentiality in accordance with procedures.

Skills

Office management

Communication skills

Ability to prioritize workload

Education

GCSE standard or equivalent experience

NVQ level 3 Admin or equivalent

Job description

Job Summary

We are looking for a highly organised, proactive, and motivated individual to join our Clinical Administration team as a Senior Team Member. This is a fantastic opportunity for someone who thrives in a fast‑paced environment and is passionate about delivering exceptional service to both patients and colleagues.

What You'll Be Doing

• Providing excellent customer service while acting as a knowledgeable point of contact for patients, clinicians and colleagues.
• Supporting the day‑to‑day running of the waiting list, working closely with the Patient Pathway Co‑ordinator and confidently deputising in their absence.
• Collaborating with clinical areas to help the Trust meet vital targets, including Referral to Treatment (RTT) and cancer performance standards.
• Driving improvements by contributing to the transformation and modernisation of current administrative processes.
• Supporting and guiding team members, offering operational oversight and contributing to the training and development of colleagues.
• Delivering high‑quality clinical administrative support to Consultants and junior medical staff, ensuring accuracy, professionalism and adherence to Trust standards in all patient documentation and data input.

Main duties of the job

• To provide an administrative service to the Department.
• To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported.
• Deal with Consultants' requests for actioning urgent correspondence, medico‑legal reports and any other appropriate ad‑hoc correspondence requested in line with the Trusts policies and procedures.
• To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
• To provide administrative support to all meetings. This will include arranging, preparing and distributing agendas, taking and distributing minutes and other documents for meetings, arranging venues, refreshments etc.
• Take minutes as required ensuring they are accurate and actioned in a timely manner.

About Us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Details

Date posted: 30 January 2026

Pay scheme: Agenda for change

Band: Band 4

Salary: £28,860 to £31,671 a year per annum incl HCAS

Contract: Fixed term

Duration: 12 months

Working pattern: Full‑time

Reference number: 151-ES116

Job locations: Greenwood Offices, Heatherwood Hospital, Brook Avenue, Ascot, SL5 7GB

Job Responsibilities

• To ensure that secure systems are in place for the storage of all resources including computerised information.
• To support in the development and updating of departmental standard operation procedures.
• To be responsible for office equipment and maintaining adequate office supplies.
• To promptly open incoming mail, linking to relevant medical records and distributing post to consultants where necessary.
• Scanning and uploading relevant patient medical documents into the Trusts Electronic Patient Record system.
• To support training of new and existing staff within the department.
• Set up and maintain effective filing, bring forward and retrieval systems.
• To assist clinicians with sending letters using Epic where incomplete patient information e.g. addresses or where attachments need to be included.
• To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided. This will require regular liaison with various departments.
• To adhere to Trust Values in promoting all aspects of care and standards.
• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
• Provide cover for other staff within the team who are on leave or out of the office.
• To operate the various IT systems used to fulfil the role/department requirements.
• To liaise with other hospitals, other personnel and patients proactively and at the request of a Consultant and the Service Manager.
• To undertake photocopying/scanning duties as required.

Person Specification

Essential Experience: Experience of working within a team/office environment; Experience of taking and recording meeting minutes.

Desirable Experience: Working in the NHS either in a hospital/private practice/GP setting.

Essential Skills/Knowledge: Ability to prioritise workload; Office management; Ability to communicate clearly.

Desirable Skills/Knowledge: Understanding of medical terminology; Knowledge of NHS targets.

Essential Qualifications: Good education GCSE standard or equivalent experience.

Desirable Qualifications: NVQ level 3 Admin or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Frimley Health NHS Foundation Trust

Address: Greenwood Offices, Heatherwood Hospital, Brook Avenue, Ascot, SL5 7GB

Employer's website: https://www.fhft.nhs.uk/ (Opens in a new tab)