Clinic Manager - Cheltenham

Thérapie Clinic; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

An Aesthetic Medical Clinic in Cheltenham is searching for a Clinic Manager who will lead a dynamic team and drive successful operations. The ideal candidate will possess proven managerial experience, a strong focus on customer service, and the ability to mentor others. This role offers a chance to shape the clinic's future, ensuring high standards while enjoying fantastic benefits such as continuous training, uncapped commission, and staff discounts.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Qualifications

• Proven management skills with experience in a supervisory role.
• Strong organisational skills and attention to detail.
• Experience in mentoring and developing team members.
• A background in customer service is essential.

Responsibilities

• Lead and inspire a team to drive clinic sales.
• Ensure a 5-star customer service experience.
• Manage employee relations and probation processes.
• Conduct weekly meetings and complete operational reporting.

Skills

Management or Supervision Experience

Organisation and attention to detail

Mentoring

Customer Service experience

Job description

Lead with impact and elevate your career as a Clinic Manager at Therapie!

Drive clinic success, mentor a dynamic team, and enjoy rewarding growth opportunities in a supportive environment where your leadership and ambition are celebrated.

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a talented Clinic Manager for our Cheltenham Clinic to lead and inspire a team, drive sales, and ensure top-tier client experiences. This role offers the opportunity to shape the clinic’s future while maintaining the highest standards of treatments and customer service.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5-star service and all times.
• Ensuring all Procedures and Policies are followed as set by Thérapie Clinic.
• Weekly 1-2-1's meetings with team members.
• Completing weekly reporting across operations and commercial targets.
• Employee relations including probation management, disciplinary and grievance
  management.
• Staff Rostering/ Annual Leave management.
• Ad Hoc duties as required.

Qualifications and Skills

• Management or Supervision Experience.
• Organisation and attention to detail skills.
• Mentoring.
• Customer Service experience.