Clinic Manager - Birmingham

Thérapie Clinic; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aesthetic clinic in Birmingham seeks a talented Clinic Manager to lead and inspire the team while driving sales and maintaining top-tier client experiences. The ideal candidate will have proven management experience, focusing on customer service excellence and employee relations. This role offers fantastic perks, including continuous training and uncapped commission, making it an exciting opportunity for any professional in the aesthetic medical field.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Qualifications

• Proven experience in operations focusing on driving sales.
• Ability to ensure team members deliver a 5-star service.
• Experience in employee relations including management of disciplinary processes.

Responsibilities

• Lead and inspire the clinic team to achieve sales targets.
• Conduct weekly meetings with team members.
• Manage staff rostering and annual leave.

Skills

Management or Supervision Experience

Organisation

Attention to Detail

Mentoring

Customer Service Experience

Job description

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a talented Clinic Manager for our Birmingham Clinic to lead and inspire a team, drive sales, and ensure top-tier client experiences. This role offers the opportunity to shape the clinic’s future while maintaining the highest standards of treatments and customer service.

We want people to “Do their best work at “Thérapie,” and as part of the Clinic Team, you will be integral to creating that environment and culture. At Ànight, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5-star service and all times.
• Ensuring all Procedures and Policies are followed as set by Ànight Clinic.
• Weekly 1-2-1's meetings with team members.
• Completing weekly reporting across operations and commercial targets.
• Employee relations including probation management, disciplinary and grievance
  management.
• Staff Rostering/ Annual Leave management.
• Ad Hoc duties as required.

Qualifications and Skills

• Management or Supervision Experience.
• Organisation and attention to detail skills.
• Mentoring.
• Customer Service experience.