Client Success Coordinator – Hybrid, KPI & Reporting

Sureserve; Swindon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading compliance service provider in the UK is seeking a Client Coordinator to manage client caseloads, liaise with customers, and ensure compliance with contract requirements. Candidates should be proactive and possess exceptional communication skills, with the ability to work independently under pressure. This role offers 25 days of holiday, hybrid working, and opportunities for career progression.

Benefits

25 days holiday plus bank holidays

Extra day off for your birthday

Pension contributions

Career progression opportunities

Ongoing mentoring and coaching

Qualifications

• Ability to manage workload and work independently while adhering to regulations and deadlines.
• Confidence to communicate with colleagues & clients at all levels.
• Ability to work in a high-pressure environment while ensuring self-care.

Responsibilities

• Manage client caseload and liaise with customers and engineers.
• Monitor resident satisfaction and update KPI spreadsheets.
• Produce monthly customer KPI reports.

Skills

Proactive, self-starter with an eye for detail

Exceptional communication skills

Good administration and I.T. skills (Word, PowerPoint, Excel)

Job description

A leading compliance service provider in the UK is seeking a Client Coordinator to manage client caseloads, liaise with customers, and ensure compliance with contract requirements. Candidates should be proactive and possess exceptional communication skills, with the ability to work independently under pressure. This role offers 25 days of holiday, hybrid working, and opportunities for career progression.