Client Success Associate

Gartner, Inc.; City of Westminster; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading research and advisory company is seeking a Client Success Associate to manage and develop client relationships, ensuring satisfaction and engagement with their services. Ideal candidates will have 0 - 2 years of experience, strong communication, collaboration, and critical thinking skills, and a passion for client satisfaction. The position requires a Bachelor's or Master's degree, and fluency in German at a business level is preferred. This role offers a hybrid work environment based in the United Kingdom.

Qualifications

• 0 - 2 years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.

Responsibilities

• Build, develop and manage relationships with a variety of clients.
• Introduce Gartner services to new clients and communicate value.
• Facilitate client calls and recommend actions driving value.
• Collaborate with internal partners to maximize value.
• Conduct regular reviews of client performance and engagement metrics.

Skills

Strong communication

Collaboration

Prioritization

Critical thinking

Influencing skills

Fluency in German

Education

Bachelor's or Master's degree

Job description

Working experience: No Experience. Remote: Hybrid. About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics.

Qualifications

• 0 - 2 years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor's or Master's degree preferred.
• Ability to use German at a business level