Client Solutions Specialist - Payroll Payments

Navro; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A B2B payments startup is seeking a Client Solutions Specialist to guide clients through their journey from demo to successful launch. The ideal candidate will have technical curiosity related to APIs, excellent communication skills, and a proactive approach to problem-solving. Responsibilities include performing technical demos, supporting sales, and ensuring successful client onboarding. This position offers a flexible work environment with various employee benefits, fostering a diverse and inclusive workplace.

Benefits

26 days of annual leave

Volunteering & Compassionate leaves

Maternity and Paternity leaves

Private Healthcare

Company Options Scheme

Team socials

Comprehensive training programs

Qualifications

• Understanding of APIs and ability to read API documentation.
• Good communication skills for diverse audiences.
• Problem-solving skills with a customer-oriented approach.

Responsibilities

• Performing technical and UI based client demos.
• Supporting the Sales Team with product technicalities.
• Creating solution designs and technical documentation.

Skills

Technical Curiosity

API Familiarity

Clear Communication

Proactive Problem Solving

Customer Facing Potential

Learn it All Mindset

Job description

Location: London, UK
Company: Navro - Pioneering the Future of Payments

Client Solutions Specialist - Payroll Payments

No legacy systems. No corporate red tape. No coasting. This is about building something significant, fast, at a rapidly scaling B2B payments startup.

Who We Are

We are transforming payments for global platforms and e-commerce businesses. As the world's first payments curation platform, we simplify cross-border transactions by uniting best-in class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross border workforce payments are slow, expensive, and outdated. We can't be. Businesses rely on us to pay their people accurately and on time - contractors, freelancers, and employees across the globe. When we say we'll deliver, failure isn't an option. If we don't execute with excellence, people don't get paid - not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. We're a team built on ownership, high performance, and transparency. We're here to build, not to coast.

The Role

As a Client Solutions Specialist at Navro, you will be our clients' trusted technical and product guide. You'll work closely with them throughout their journey, from the first sales demo to their successful launch.

Your mission is to understand their pain points, design a comprehensive solution using Navro's platform, and prepare Navro's Implementation team for a smooth functional integration. You will be the customer's expert voice inside Navro, working across all our internal teams to share feedback and help shape the future of our product.

What You'll Be Doing

• Performing compelling technical and UI based client demos.
• Providing technical and product support to the Sales Team to help win new business.
• Actively working on RFIs/RFPs by providing clear, accurate answers.
• Running discovery workshops with prospective clients to understand their use cases and design a suitable solution.
• Creating solution designs, API flows, and technical documentation to support the sales and onboarding process.
• Supporting the Implementation Team during the client onboarding to ensure their implementation is a success.
• Reviewing customer builds to ensure they are following best practices.

What We're Looking For

Technical Curiosity & API Familiarity: You don't need to be a developer, but you must have experience with (or a strong understanding of) APIs. You know what a JSON payload is and can comfortably read API documentation.

Clear Communicator: You can discuss technical solutions clearly with both clients (from developers to non technical stakeholders) and internal teams.

Proactive Problem Solver: You are solution oriented and relentlessly seek the best path forward for the client and for Navro. You don't wait to be told what to do.

Customer Facing Potential: You might not have formal "pre sales" experience, but you have a passion for working with customers, managing projects, and helping people succeed.

A "Learn it All" Mindset: You have a genuine passion to learn, grow, and dive deep into the complexities of the payments world.

Bonus Points

• Experience in financial services, fintech, or payments, especially in the payroll payments space.
• Previous experience in a technical support, implementation, or customer facing role at a B2B SaaS company.

You may not possess every single required skill listed, and that's perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Apply now and be part of Navro's journey to revolutionise payments with us.

As part of this role you will receive the following:

• 26 days of annual leave (excluding Bank holidays)
• Volunteering & Compassionate leaves
• Maternity and Paternity leaves
• Private Healthcare
• Company Options Scheme
• Team socials
• Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
• Career frameworks
• Flexibility surrounding other commitments; within your team we will work around child care or other appointments you have. We just ask for advance notice!
• For those London Based 2-3 days per week in office
• Working in a diverse and inclusive environment where we ensure that our people thrive.

Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.