Client Services Manager: Lead the Logistics Experience

Streamline Search; City Of London; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading logistics firm located in London is seeking a Client Services Manager to enhance client relationships and lead the Customer Liaison team. Ideal candidates should possess a minimum of 3 years' experience in logistics or freight and 3 years in customer service leadership roles. Responsibilities include onboarding clients, producing reports, and identifying service improvements. Competitive salary of £38,000 - £40,000, along with benefits such as holidays and pension scheme.

Benefits

25 days holiday plus bank holidays

Auto-enrolment pension

Qualifications

• Minimum 3 years' experience in logistics, freight or warehousing environments.
• At least 3 years in a customer service leadership role.
• Experience working with courier operations and load planning.

Responsibilities

• Lead and develop the Customer Liaison team.
• Act as the central point of contact for client communication.
• Produce sales, service and KPI reports for clients.

Skills

Strong communication and relationship-building skills

Excellent analytical and problem-solving abilities

Strong organisational and time management skills

Tools

Customer service systems and reporting tools

Job description

A leading logistics firm located in London is seeking a Client Services Manager to enhance client relationships and lead the Customer Liaison team. Ideal candidates should possess a minimum of 3 years' experience in logistics or freight and 3 years in customer service leadership roles. Responsibilities include onboarding clients, producing reports, and identifying service improvements. Competitive salary of £38,000 - £40,000, along with benefits such as holidays and pension scheme.