Client Services Manager (Fixed Term Contract, parental cover)

Disneyland Hong Kong; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global entertainment company is seeking a Client Services Manager for their London office. This role involves overseeing account managers, enhancing client campaigns across multiple platforms, and maximizing revenue. Ideal candidates should have extensive experience in campaign management and media planning, and demonstrate strong leadership skills. This position is office-based with a hybrid work option.

Benefits

25 days annual leave

Private medical insurance & dental care

Free Park Entry

Disney Discounts

Excellent parental and guardian leave

Qualifications

• Strong understanding of digital media landscape including display and video.
• Demonstrated ability in activating campaigns and optimizing performance.
• High attention to detail and organizational skills.

Responsibilities

• Lead team of Account Managers in campaign management.
• Ensure delivery of successful media plans that maximize revenue.
• Develop high-performing inclusive team culture.

Skills

Campaign management

Media planning

Leadership

Ad operations

Problem-solving

Education

5+ years of experience in advertising

Tools

Ad tech platforms

Microsoft Office Suite

Job description

With access to an envious roster,theDisney Media Sales & Partnerships portfolio covers every brand within the Walt Disney Company's Media Networkssegment and relatedIP’s.This includes familyfavoritesDisney, Pixar, Marvel,&Lucasfilm, generalentertainment networksABC, Star,andFox, the worldwide leader in sports, ESPN,andouriconic factual brand,National Geographic.

TheClient Services Manager is a criticalmemberofthe London-basedEMEAad salesandoperationsorganization.We are seekinga candidate that can add their extensive knowledge and acumen inmedia planning, campaign management, ad operations, and leadership to aclient services groupsupportingan experienced and diverse set of multi-platform salespeople.

Designed to maximizerevenue,driveoperational efficiency, andprovide top tier salesandpartnersupport, the Client Services teamplays a vital role inreaching our targets andmaintaininghigh standardsinrelationships with advertisers and agencies. The successful candidate willlead a group ofAccountManagers that plan and executetheoperational elements oftheadvertising campaignswe sell.It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing,coveringall forms of advertising activityacross ourdigital properties.This Manager position has a specific focus on supporting branded content partnerships from our National Geographic Ad Sales andCreativeWorksteams,includingactivations onwebsites, socialplatformsand Disney+.

The team leaderwill ensureourAccountManagers areprovidingexcellent support, deliveringsuccessful campaigns,andhelping our clients unlock the full potential of our brands and products.They will foster an inclusive, positive, and high-performing culture, requiring strong personal accountability, prioritization andorganizational skills, stakeholder management, and strategic thinking.They will work withSales leads to managecampaign pipelines,extract maximum yield from our inventory,anddevelop revenue-generating initiativesand opportunities.

The candidate will have a strong understanding of the digital media landscapeincluding display,video, programmatic and CTV,with specificexpertiseinplanning and distributing branded content partnerships across social media platforms.They’llhave team management experienceanda track recordof campaign planning and execution for a wide variety of clients.They’llbeableto balance‘in-the-weeds’taskswithhigher level strategic planning.They’llhave an innate desire to exceed client expectations and will continually push for innovation and efficiency,while relishing the opportunity to solve problems, big or small.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

The Opportunity & Responsibilities:

• Lead team of Account Managers in supportingassignedsalespeopleand associated clients through all phases of the campaign lifecycle, from planning to invoicing
• Responsible for delivering successful media plans that maximize revenue, meet clientobjectives, andspurrepeat business
• Develop high-performing team that takes pride in the quality oftheirwork, while also prioritizing inclusion, personal development, positivity,and a healthy work/life balance
• Assignteam workload andassistin campaign management where necessary
• Able to perform all tasks related to campaign management, specifically inventory forecasting, media plan creation, order entry, trafficking, optimizing, reporting, and invoicing
• Ensure Account Managers are fully trained on campaign execution andable to answer allrelated questions
• Main point of contact for anyescalations oncomplex challenges orrequests regarding inventory, ad products, or campaigns
• Assist Sales, Finance, and Accounting in revenue tracking
• Troubleshoot and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support as needed
• Test potential ad tech vendor integrations and provide input on contract negotiations
• Ideate, implement, review, and evolve operational processes that drive quality and efficiency
• Analyzeusageand performanceof digital inventorytodevelopstrategiesand productsthatmaximize revenue yield
• Work withotherClient Services teammanagers to implement solutions thatbenefitthe wider organization
• Manage, mentor, and develop talent, including training of new hires
• Create and update internal documentation to explain processes and best practices
• Collaborate with global teams and act as regional center of excellence for other offices across EMEA
• Maintain a strong understanding of TWDC’s ad tech stack and strategy, and follow industry developments at-large
• Assistmanagement and senior leadershipon ad-hoc assignments

The Experience We Require From You:

• 5+ years ofoverall experience in the advertising sector, eitherpublisher/agencyside or in ad tech
• Expert on defining and evolving processes
• Highly competent inforecasting, planning,trafficking, and managing ad campaigns for display and videoacrosswebsites, apps,social platforms, and connected TV environments
• Demonstrated ability in activating campaigns, producingaccurateand relevant insights, andoptimizingperformance
• Strongunderstanding of programmatic advertising, technologies that power it, and key vendors in the space
• Familiar with general data protection and privacy requirements related to digital advertising
• Able torepresentcompany in external meetings and events
• Media or entertainment brand experience is a plus, as is familiarity with processes and policies of a multinational company

Skills Required

• Highly motivatedand drivenproblem solver
• Great attention to detail, organizational skills, and ability to effectively prioritizeand balance multiple projects simultaneously
• Analytical;able toreview, assess, and strategize based on the results
• Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions
• Natural team leaderand teacher, able to foster a positive, inclusive culture
• Motivated to leadby example andholdothers accountable tohigh standards
• Comfortable working independently or with a collaborative mindset with reports, peers, and senior executives
• Revenue-minded, but not at the expense of our people
• Alwaysfocused on our guests and prioritizing the user experience
• Confident communicator with good presentation skills, able to speak on behalf of the team internally and externally
• Excited toworkin a global organization with stakeholders across the world
• Strong digital background, ideally with experience from publishers, agencies, advertisers, or tech vendors
• In-depth understanding of digital media and the advertising industry, particularly video andacrossour localregion (EMEA)
• IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom, etc.)

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodationIsExpired