Client Services Manager — Elevate SLA Delivery & Key Relationships

Northgate Public Services; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading public service solutions provider in Nottingham is seeking a Client Services Manager to oversee the management and delivery of contractual services to customer accounts. The role involves ensuring that service levels meet contractual standards while developing strong customer relationships. Ideal candidates will possess a Bachelor's Degree in Engineering, ITIL certification, and strong communication skills. This position includes responsibilities such as producing performance reports and identifying revenue opportunities through excellent service management.

Benefits

Private Medical Cover

25 days paid holiday

4 x basic salary life assurance cover

Group Pension Plan

Flexible benefits to suit individual needs

Qualifications

• Bachelor's Degree or equivalent in Engineering discipline.
• ITIL V3 minimum, V4 desirable.
• Excellent written and oral communication skills.
• Experience working remotely is a plus.
• Ability to produce service management documentation.

Responsibilities

• Manage the day-to-day delivery of services to customer accounts.
• Develop customer relationships at senior levels.
• Produce Service Performance Reports and attend reviews.
• Ensure adherence to service levels and quality standards.
• Identify new revenue opportunities through strong customer relationships.

Skills

Excellent Communication Skills

Excellent Business Relationship skills

Excellent Analytics and Problem solving skills

Education

Bachelor's Degree or equivalent Experience in an Engineering discipline

ITIL V3 or V4 certification

Tools

IT Service Management Tools

Job description

A leading public service solutions provider in Nottingham is seeking a Client Services Manager to oversee the management and delivery of contractual services to customer accounts. The role involves ensuring that service levels meet contractual standards while developing strong customer relationships. Ideal candidates will possess a Bachelor's Degree in Engineering, ITIL certification, and strong communication skills. This position includes responsibilities such as producing performance reports and identifying revenue opportunities through excellent service management.