Client Services Manager

TavasTech; Altrincham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A dynamic digital media agency in Altrincham is seeking a Client Services Manager to manage multiple client accounts and oversee project delivery. This role requires experience in hands-on project management, excellent communication skills, and the ability to build strong relationships with clients and contractors. You will work closely with teams to ensure projects are completed on time and to high standards, while also supporting long-term account growth. Flexibility and travel may be required. Competitive salary offered.

Benefits

Bonus

Qualifications

• Proven experience in hands-on project delivery, ideally in construction or installation.
• Strong stakeholder management and relationship-building capabilities.
• Excellent communication skills for client presentations.

Responsibilities

• Manage multiple client accounts and project delivery.
• Coordinate project timelines, budgets, and resources.
• Build relationships with clients and third-party vendors.

Skills

Project delivery experience

Client management

Communication skills

Organisational skills

Attention to detail

Technical proficiency

Tools

Word

Excel

PowerPoint

Job description

Client Services Manager

Altrincham, Manchester - Hybrid

Full-time, Permanent

Between £30,000 to £36,000 (DOE) + Bonus

The Opportunity

We are looking for a Client Services Manager to join our client, a dynamic, creative digital media agency with a strong reputation for delivering large-scale retail and in-store digital projects across the UK, Europe, and beyond. The agency is known for combining technical expertise with creative innovation, producing installations that enhance customer experiences and bring marketing campaigns to life. This role focuses on managing major accounts from initial concept through design, delivery, and post-installation support. You'll work closely with clients, contractors, and internal teams to ensure projects are delivered on time, on budget, and to the highest standard. Flexibility is key, as you'll be required to travel to client sites across the UK and Europe and adapt to changing project timelines.

Your Roles and Responsibilities

• Oversee and manage multiple client accounts to ensure the successful delivery of digital projects.
• Oversee end-to-end project delivery, including on-site installations, construction projects, or live activations.
• Build and maintain strong relationships with clients, suppliers, and contractors.
• Coordinate project timelines, budgets, and resources effectively.
• Contribute to creative discussions, supporting the development of digital content and installation concepts.
• Provide regular updates to management on project progress and account activity.
• Support long-term account growth and strategic planning.

What you'll need

• Proven experience in hands‑on project delivery, preferably in construction, installation, or field-based projects.
• Experience managing contractors, suppliers, and third‑party vendors on site.
• Excellent communication skills, confident in presenting to clients or agencies.
• Experience managing key stakeholders and building strong professional relationships.
• Passion for technology and its use in retail solutions.
• Strong attention to detail and organisational skills, able to juggle multiple projects.
• Proficient in Word, Excel, and PowerPoint, with commercial and financial awareness.
• Ability to plan strategically while managing day-to-day project delivery.
• Flexible, willing to travel and work at client sites, including remote locations.

Desirable Skills and Experience

• Enthusiasm for branding and creative development from concept to delivery.
• Creative flair; portfolio welcomed.
• Background in digital design, advertising, or retail store projects.
• Experience with web-based content management systems.
• Understanding of retail operations and trading.
• Friendly, adaptable, and a collaborative team player.
• Quick learner, able to thrive in a dynamic environment.

Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals.

To apply for the Client Services Manager role, send your CV today, and we will review it and contact you immediately. We are a recruitment company that specialises in projects and programmes.