Client Services Coordinator

Netbox Recruitment; Needham Market; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic recruitment company in Needham Market seeks a Client Services & Business Support Coordinator. You will enhance client relationships, manage office operations, and provide vital administrative support. Ideal candidates are personable, organized, and proficient in Microsoft Office. This role offers varied responsibilities and opportunities for professional growth.

Benefits

Supportive team culture

Varied role

Opportunities for skill development

Qualifications

• Experience in client service, admin, or business support roles.
• Confident communicator—both in person and over the phone.
• Highly organized with attention to detail.

Responsibilities

• Follow up on leads and book appointments for senior team members.
• Manage office operations and maintain a professional environment.
• Maintain CRM and assist with reporting and business development.

Skills

Client engagement

Communication

Organization

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Collaboration tools (Teams, Zoom, Trello/Asana)

Job description

Overview

Join a dynamic, growing company where no two days are the same!

Are you personable, proactive, and highly organized? Do you thrive in a fast-paced, client-focused environment? We're looking for a Client Services & Business Support Coordinator to be the glue that keeps our client relationships strong and our operations running smoothly.

Responsibilities

• Client Engagement & Business Development
  • Follow up on warm leads and book appointments for senior team members
  • Represent the company at events and meetings (non-technical capacity)
  • Prepare client-facing materials and ensure follow-up on meeting actions
  • Assist with proposals, presentations, and documentation
• Service & Office Management
  • Manage office operations (supplies, vendors, travel bookings, etc.)
  • Keep the office professional and visitor-ready
  • Act as point of contact for internal and external service providers
• Administrative & Team Support
  • Maintain CRM with up-to-date client data
  • Assist with reporting and business development tracking
  • Help plan marketing campaigns and client communications
  • Provide general admin support to leadership

What We're Looking For

• Experience in client service, admin, or business support roles
• A confident, friendly communicator - in person and on the phone
• Highly organized with a sharp eye for detail
• Proficient with Microsoft Office and CRM systems
• Comfortable working independently and in a team

Bonus Skills

• Experience representing a company at events
• Familiarity with sales/business development processes
• Exposure to collaboration tools like Teams, Zoom, Trello/Asana
• Positive, can-do attitude

Why Join Us?

• Supportive and friendly team culture
• Varied role with exposure to events, sales, and office operations
• Real opportunity for professional growth and skill development
• Be part of a growing company making an impact