Client Services Administration Team Leader

Sanderson Recruitment; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Bath is seeking a Client Services Administration Team Leader to manage a high-performing team. In this role, you will ensure exceptional service delivery to advisers and clients while overseeing operations and resolving escalated queries. Ideal candidates will have experience in team leadership and a focus on continuous process improvements. This position is a 12-month fixed-term contract offering an opportunity to make a significant impact in a dynamic environment.

Responsibilities

• Manage a busy Client Services Administration team.
• Ensure exceptional service delivery to advisers and clients.
• Oversee day-to-day operations and resolve escalated queries.

Job description

Client Services Administration Team Leader

Location : Bath

Contract : 12-month FTC

We're looking for a Team Leader to manage a busy Client Services Administration team, ensuring exceptional service delivery to advisers and clients. This role involves overseeing day-to-day operations, meeting SLAs, resolving escalated queries and complaints, and driving process improvements.

Key Responsibilities

• Lead and...