Client Service Director, (Senior Vice President)

BNY Mellon; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global financial services firm in London is looking for a Client Service Director (SVP) to join their Asset Servicing team. In this role, you will develop strong relationships with clients, ensure exceptional service, and deliver operational insights. The ideal candidate will have significant experience in middle office operations, along with a bachelor's degree. BNY offers competitive benefits and fosters a culture of excellence and innovation.

Benefits

Competitive compensation

Flexible global resources

Paid volunteer time

Qualifications

• Strong collaborative relationships with clients.
• Experience in delivering outstanding client experiences.
• Middle office experience is required.

Responsibilities

• Understand client's business and technology strategy.
• Deliver exceptional service aligned to clients' expectations.
• Provide strategic insights for service delivery improvements.

Skills

Relationship Building

Analytical Skills

Problem Solving

Communication

Leadership

Education

Bachelor's degree or equivalent

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Service Director (SVP) to join our Asset Servicing, Client Experience team. This role is in London.

In this role, you’ll make an impact in the following ways:

Responsibilities

• Develop a thorough understanding of our client’s business, operating model and technology strategy
• Deliver exceptional service aligned to clients’ needs and expectations across all products and services
• Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
• Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
• Deliver robust operational insights, and transparency into service performance, leveraging industry leading interfaces
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Qualifications

To be successful in this role, we’re seeking the following:

• Build strong, collaborative relationships, both internally and externally with our clients
• Analyse information and apply problem solving skills
• Operate with a sense of urgency, and prioritise effectively
• Communicate clearly and concisely and be able to adapt style depending on audience
• Apply strong controls focus, and know when to escape
• Demonstrate strong leadership skills and provide guidance to less experienced team members
• Sufficient years of Middle office experience
• Experience of engaging with, or working within, top tier investment services firms
• Experience in delivering outstanding client experiences within a client service delivery role and / or a financial services operational area, particularly in Custody and Fund Services
• Bachelor’s degree or the equivalent combination of education and experience
• Sufficient years minimum of total work experience in financial services, or similar industry, is preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.