Client Service Coordinator/Administrator - Multinational Insurance Team

National African-American Insurance Association (NAAIA); Broadland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent insurance advisory organization seeks an individual to manage relationships with clients and insurers in the United Kingdom. The role requires excellent communication and analytical skills, alongside office experience, to handle compliance and documentation for multinational insurance programs. Join a team fostering professional development and inclusive culture while working primarily in an office setting, with some remote flexibility.

Benefits

Professional development opportunities

Inclusive work culture

Flexible working arrangements

Qualifications

• Previous office based experience required.

Responsibilities

• Liaise and correspond with clients and insurers.
• Manage renewal timeline with key stakeholders.
• Prepare reports and compliance documentation.

Skills

Strong written & verbal communication skills

Analytical skills with excellent attention to detail

Competent in Microsoft Office (Word & Excel)

Education

Good level of education

Job description

What can you expect?

• Liase and correspond with the Finpro population including Client Executives, placing Brokers, Clients and Insurers.
• Maintain and develop strong relationships with key Insurers and gain a familiarity with Insurer networks.
• Maintain and develop strong relationships with key producing offices within the Marsh global network, including our local broker contacts. Foster good relationships with colleagues from other Marsh divisions.
• Maintain and develop strong relationships with clients and ensure a consistent service on their multinational programmes.
• Assist with the successful implementation, monitoring and overall service delivery of local policies as part of a multinational programme renewal.
• Manage the renewal timeline with key stakeholders to provide detailed feedback and support.

We will count on you to:

• Be responsible for administrative functions including chasing local policies, input of data on centrally held tracking library, record keeping and file compilation.
• Understand and comply with strict compliance regulations and operational requirements across the globe. Produce multinational client reports based on the regulations and requirements across the globe.
• Produce Client Reports, Benchmarking data and delivering ad‑hoc information to assist with bespoke projects whilst adhering to Marsh business standards.

What you need to have:

• Previous office based experience
• Strong written & verbal communication skills.
• Analytical skills with excellent attention to detail
• Competent in Microsoft Office (Word & Excel)
• Good level of education

What make you stand out:

• Experience within the insurance/broking industry
• Familiarity with multinational insurance programmes

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.