Client Researcher

Peterborough City Council; Peterborough; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

A local government office in Peterborough is seeking a Client Researcher to engage with young people, establish their situations, and provide necessary support for their development into education, employment, or training. The role, helping shape futures, involves tracking, reporting, and relationship management with various stakeholders. Flexible working is offered, contributing to a rewarding career in community service with numerous employee benefits and development opportunities.

Benefits

Generous annual leave starting at 25 days + bank holidays

Access to Employee Benefits Platform

Car lease scheme

Paid volunteering hours

Employee Recognition Awards

Qualifications

• Experience of using multiple databases for information recording.
• Ability to build relationships with training providers, schools, and colleges.

Responsibilities

• Track young people to establish their current situation.
• Signpost young people for further support.
• Input data and provide feedback to colleagues.

Skills

Excellent communication skills

IT skills

Organised approach

Job description

All about the Role

Client Researchers lead on the follow up, tracking and engagement of young people in order to identify their situation for accurate statutory reporting. Client Researchers signpost young people for further support where needs are identified, this could include other Peterborough City teams including Targeted Support, Social Care, Youth Offending Service, or to external partners such as Health Services and Job Centre Plus.

All about our Team

We are looking to recruit a fixed term Client Researcher for 3 days a week (22.2 hours). This can be organised flexibly.

Working as part of the Client Researcher team within the Education, Employment and Training Service, you will track young people to establish their current situation and where necessary offer signposting to help them with their plans to move into employment, education or training.

You will use a variety of methods to contact young people directly. In addition to this you will build relationships with training providers, schools and colleges to gather information. The role will involve data inputting, which is a vital part of the tracking process. You will provide feedback to colleagues to identify situations when intervention from the EET Coaches may be necessary and assist in the input and collation of data for Management Information and production of reports.

The postholder would be required to work from home and from Sand Martin House.

If you think this could be the role for you and would like to discuss this opportunity further prior to making an application please contact [e-mail]

The closing date for applications to be received is Monday 5th January

Interviews will be held in the week beginning 12th January

All about You

You will have excellent communication skills, and a methodical and organised approach to work and deadlines. You will have excellent IT skills, and experience of using multiple databases to find and record information.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [e-mail] we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.