Client Relationship Manager – Midlands

Blue Legal; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading national law firm is seeking a Client Relationship Manager in the Midlands. This role involves managing a portfolio of key clients, improving the client experience through relationship management and business development initiatives. Candidates should have experience in a legal or professional services environment. The firm offers flexibility with part-time hours considered.

Qualifications

• Previous experience working within a legal or professional services environment.
• Proven client relationship and business development experience.
• Ability to build relationships with fee earners across offices.

Responsibilities

• Act as account manager for key client care accounts.
• Maintain client service tools and liaise with client service team.
• Identify opportunities to cross-sell across departments.

Skills

Client relationship management

Business development

Communication skills

Job description

Home Client Relationship Manager – Midlands

Client Relationship Manager – Midlands

Location: Midlands
Salary: Market Rate
Salary band: Market Rate
Contract type: Permanent
Date posted: 28/08/2024

A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client care programme, working closely with client-facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.

The Responsibilities:

• Act as the account manager for a selected group of key client care accounts.
• Maintaining client service tools for each client liaising with the client service team.
• Take lead on calls identifying arising actions and seeing them through to completion.
• Identify opportunities to cross–sell across departments’ firm wide.
• Involvement in client listening activities, to gather feedback and ensure follow-up.
• Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
• Conduct quarterly financial analysis of key client accounts and advising fee earners.
• Monitor client investment for key accounts to ensure ROI.
• Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.

The Candidate:

• Previous experience working within a legal / professional services environment.
• Proven client relationship / business development experience is required.
• Able to build relationships with fee earners across offices and with wider Marketing team.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

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