Client Relationship Manager - Hyper growth SaaS company driving ethical business

Media IQ Recruitment Ltd; London; Hybrid; GBP 40,000 - 43,000; Full time

Job summary

A leading hyper-growth SaaS company seeking a Client Relationship Manager to nurture client relationships and drive revenue through upselling. Ideal candidates have 3+ years of account management experience in FMCG, retail, or related fields and a proactive sales approach. This role offers a unique opportunity in a diverse, ethical, and customer-focused environment, emphasizing sustainable practices.

Qualifications

• 3+ years of experience in relationship/account management.
• Stable career history with proactive and consultative selling skills.
• Knowledge of logistics, supply chain, FMCG or retail is advantageous.

Responsibilities

• Nurture relationships with 75 clients, providing demos and onboarding support.
• Identify upselling and cross-selling opportunities to expand revenue.

Skills

Account management

Consultative selling

Client retention

Problem solving

Communication

Job description

Client Relationship Manager - Hyper growth SaaS company driving ethical business

Job Sector

BI / SaaS / Research / IT

Contract Type

Permanent

Location

London (2 days a week) + Working from Home

Up to £43k basic + equiv. of 22% of basic in commission

Job Reference

Media IQ-Ethics10312

Do you have 3+ years account management experience?

Want to work for a hyper-growth, ethical and entrepreneurial SaaS company?

Are you a solutions-led sales professional?

If yes, please read on....

About the Company

A hyper-growth SaaS/business intelligence companywhich helps global businesses to gain transparency across their full supply-chain and ensure that suppliers at every level, are operating in a sustainable, responsible and ethical manner, thereby protecting (and respecting) their employees, the environment and therefore the business from risk. Theyprovide the world’s leading technology platform and innovative tools for companies to source responsibly and operate sustainably....and they have a 96% renewal rate!

All profits are re-invested into business growth with a vision to drive organisations globally to improve the lives of the people they impact, so it presents a really unique opportunity for someone to join an incredible business which ultimately exists to improve the lives of millions of workers.The company's close-knit team is diverse, passionate, friendly and customer-focused.

The Role of Client Relationship Manager

The Client Relationship Manager the purpose of your role is 2-fold:

• To nurture solid relationships with your 75 clients, helping them to use the system and gain maximum value from it. Therefore you may be running demos, doing training for onboarding, providing advice or simply problem solving....you will be their go-to "trusted advisor".
• You will be targeted with Up-Selling and Cross-Selling opportunities to your client base, with the aim of growing their overall revenue spend each year. Therefore you will be aiming to expand your network of stakeholders beyond the customer’s Responsible Sourcing teams to build and demonstrate value to the wider business.

Your accounts will span FMCG, retail, ecommerce and similar sectors, and you will be building relationships with the Head of Supply Chain/Hd of Procurement or similar.

Requirements for this Client Relationship Manager position

• 3+ years of relationship or account management sales experience
• Outgoing and proactive
• Consultative approach to selling with strong questioning ability
• Proven experience of handling clients, and retaining business
• Confident and articulate
• Stable career history
• A knowledge or logistics, supply chain, FMCG, or the retail sector is advantageous

If you think that you could be the Client Relationship Manager we are looking for, please apply and a consultant will be in touch if you make the initial shortlist.