Client Relationship Manager

JR United Kingdom; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services firm is seeking a skilled IT Client Relationship Manager based in the UK. This role involves managing key client relationships, ensuring satisfaction, and driving growth in IT services like cloud and digital transformation. The ideal candidate will have strong communication skills, deep understanding of IT services, and a relevant educational background. This position requires collaboration with internal teams and effective stakeholder management, making it crucial for achieving business goals.

Qualifications

• Strong understanding of IT services: application development, cloud, data, infrastructure, and managed services.
• Ability to engage with senior business and technical stakeholders.
• Strong analytical and problem-solving abilities.

Responsibilities

• Act as the primary liaison between the client and internal teams.
• Build and nurture C-level relationships within the client organization.
• Ensure high levels of client satisfaction through proactive engagement.
• Monitor KPIs and project health across all engagements in the account.

Skills

Understanding of IT services

Communication skills

Analytical abilities

Presentation skills

Negotiation skills

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

MBA preferred

Tools

ITIL

Agile

SAFe

Job description

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We are looking for a skilled IT Client Relationship Manager in the UK (based out of Cambridge) .

Job Summary:

As a Client Relationship Manager , you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals.

Key Responsibilities:

• Client Relationship Management:
• Act as the primary liaison between the client and internal teams.
• Build and nurture C-level relationships within the client organization.
• Ensure high levels of client satisfaction through proactive engagement.
• Develop and execute account strategies aligned with the client’s business roadmap.
• Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity).
• Drive revenue growth and contribute to overall business targets.
• Delivery Oversight:
• Work with delivery teams to ensure successful execution of projects and SLAs.
• Resolve escalations and ensure high-quality service delivery.
• Monitor KPIs and project health across all engagements in the account.
• Stakeholder Management:
• Coordinate with internal technical, sales, and delivery teams.
• Provide regular updates to internal leadership and client stakeholders.
• Conduct quarterly business reviews (QBRs) with clients.
• Stay abreast of industry trends and client-specific challenges.
• Advise clients on emerging technologies and IT strategies.
• Promote innovation and continuous improvement within the account.

Required Skills & Qualifications:

• Strong understanding of IT services: application development, cloud, data, infrastructure, and managed services.
• Excellent communication, presentation, and negotiation skills.
• Ability to engage with senior business and technical stakeholders.
• Strong analytical and problem-solving abilities.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field (MBA preferred).

Nice to Have:

• Experience in a global delivery model.
• Engineering skills in IT Industry.
• Familiarity with frameworks like ITIL, Agile, or SAFe.