Client Processing Specialist I

BNY Mellon; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global financial services company in Manchester seeks a Client Processing Associate I to enhance client satisfaction through effective transactional support. This role emphasizes strong communication skills and the ability to manage diverse client needs under pressure. The ideal candidate should have a Bachelor’s degree and proficiency in MS Office tools. Join a team dedicated to delivering innovative financial solutions and enjoy competitive benefits including generous paid leaves.

Benefits

Competitive compensation

Paid volunteer time

Comprehensive wellbeing programs

Qualifications

• Ability to work under pressure and to tight deadlines.
• Confident in using phone and digital communication tools.
• Experience in using various digital tools effectively.

Responsibilities

• Perform routine and non-routine client service and transactional support.
• Interact with organizational units to ensure timely service delivery.
• Process account-related transactions as directed by clients.
• Manage situations requiring adaptation or research based on client feedback.
• Escalate complex situations to senior colleagues.

Skills

Communication Skills

MS Teams

MS Office (Outlook, Excel, PowerPoint)

Digital Tools

Education

Bachelor’s degree or equivalent

Job description

A global financial services company in Manchester seeks a Client Processing Associate I to enhance client satisfaction through effective transactional support. This role emphasizes strong communication skills and the ability to manage diverse client needs under pressure. The ideal candidate should have a Bachelor’s degree and proficiency in MS Office tools. Join a team dedicated to delivering innovative financial solutions and enjoy competitive benefits including generous paid leaves.