Client Manager

Clover HR; Stourbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing client in the UK is seeking an exceptional Client Manager to join their team. This customer service-focused role requires strong communication skills and experience in B2C and B2B environments. Proficiency in Excel and Google Sheets is essential, with Shopify experience preferred. While experience in the furniture industry is attractive, it is not a necessity. In this role, you will manage customer communications, process sales orders, and liaise with interior designers.

Qualifications

• Experience in customer service dealing with both B2C and B2B.
• Professional, articulate, and capable of communicating at all levels.
• Experience within the furniture industry is attractive but not essential.

Responsibilities

• Communicating with customers in a professional manner.
• Sales order processing and administration.
• Liaising with Interior Designers.
• Resolving customer queries by phone and email.
• Continually updating the system.

Skills

Customer Service

Communication Skills

Excel

Google Sheets

Sales Order Processing

Tools

Shopify

Courier Portal

Job description

Overview

Our succesful and growing client is looking for an exceptional Client Manager to join their team. In this largely customer service focussed role the successful candidate will be professional, articulate, experienced in dealing with both B2C and B2B with the capacity to communiate at all levels. You will have a solid background in Customer Service, confident on excel and google sheets, ideally have Shopify and courier portal experience. Experience within the Furniture industry would be highly attractive but is not essential!

Responsibilities

• Communicating with customers in professional manner.
• Sales order processing and administration.
• Liasing with Interior Designers
• Resolving customer queries by phone and email
• Continually updating system

Personal skills

• Good written and verbal communication skills.
• A customer driven approach with the ability to take a balanced view in resolving queries.
• Ability to prioritise their workload and complete tasks to tight deadlines.
• A positive attitude to work offering flexibility, commitment and support in a busy environment including completing additional tasks and duties as requested by management