Client Manager

Clover HR; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading HR consultancy is seeking an exceptional Client Manager to assist their growing team in the Furniture industry. The role is remote-oriented, focusing heavily on customer service, requiring strong communication skills and experience with Excel, Google Sheets, Shopify, and courier portals. The ideal candidate will have a proven track record in a similar environment.

Qualifications

• Previous experience in the furniture industry is essential.
• Good written and verbal communication skills.
• Customer driven approach and ability to resolve queries.

Responsibilities

• Communicating with customers in a professional manner.
• Sales order processing and administration.
• Resolving customer queries by phone and email.

Skills

Customer Service

Communication Skills

Excel

Google Sheets

Shopify Experience

Courier Portal Experience

Job description

Overview

Our succesful and growing client is looking for an exceptional Client Manager with experience within the Furniture industry to join their team on a remote basis.

In this largely Customer Service focussed role the successful candidate will be professional, articulate, experienced in dealing with both B2C and B2B with the capacity to communiate at all levels. You will have a solid background in Customer Service, confident on excel and google sheets, ideally have Shopify and courier portal experience.

Responsibilities

• Communicating with customers in professional manner.
• Sales order processing and administration.
• Liasing with Interior Designers
• Resolving customer queries by phone and email
• Continually updating system

Qualifications

• Due to the nature of this role previous furniture experience is essential. You will also possess..
• Good written and verbal communication skills.
• A customer driven approach with the ability to take a balanced view in resolving queries.
• Ability to prioritise their workload and complete tasks to tight deadlines.
• A positive attitude to work offering flexibility, commitment and support in a busy environment including completing additional tasks and duties as requested by management
• Confidence with Excel and Google Sheets, ideally Shopify and courier portal experience.