Client Integration Specialist

Banking Circle; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A fintech company in London is seeking a Client Integration Analyst to enhance client onboarding experiences for their payment platform. This role involves managing integrations, conducting client meetings, and supporting clients with technical issues related to APIs. The ideal candidate will have a relevant educational background, along with strong interpersonal skills and a keen interest in payment systems. The company offers a hybrid work model to promote flexibility and teamwork.

Qualifications

• Demonstrated capability in client integrations, technical sales, or payment product development.
• Ability to communicate at a high professional level.
• Strong interest in payment channels and infrastructures.

Responsibilities

• Be responsible for new clients’ integrations and technical onboardings.
• Conduct regular client meetings to ensure integration needs are met.
• Support clients with tech questions and troubleshooting.
• Ensure API and technical documentation is up to date.

Skills

REST APIs

SQL

Microsoft Suite

Client relationship skills

Technical troubleshooting

Education

Relevant educational background

Job description

Do you want to work at the very frontier, with the integration of clients onto our payment platform and are passionate about ensuring a smooth technical onboarding experience? If this sounds appealing and you thrive in a client-facing role, then you might be the one we are looking for!

Banking Circle is a fintech, bank, and fun all in one. We are on a journey to become payment pioneers. Every day more than one million payments run through our platform. We work closely with central banks and clients worldwide to constantly improve our payment flows. Banking Circle was founded in 2013, and today we are a fully licensed bank with 800 colleagues in 11 countries. We are still growing rapidly, and we invite you to join us and experience a fun and international workplace, where people prefer to come to the office rather than work from home.

Your team welcomes you with open arms

As our new Client Integration Analyst in the Client Integration Team team in London, you’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.

In this role you will get the chance to work on front-end systems, ensuring a smooth and fast technical onboarding experience from testing in the sandbox to live. You are the key player in educating clients on how to best use our REST API, SFTP, and SWIFT systems according to the specific solution, products in scope, and needs.

We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team.

Exciting work is waiting for you

• Be responsible for new clients’ integrations and technical onboardings
• Conduct regular client meetings to ensure the integration needs and deadlines are met
• Support clients with tech questions and troubleshooting when interfacing with our API and testing environments
• Ensure our API and technical documentation is up to date and well understood by clients
• Maintain strong knowledge of our products and solutions
• Account and user setup within our internal platform according to client requests

Things we’ll look for on your resume

To be the right candidate for this position, we expect you to have a relevant educational background and a demonstrated capability from an applicable role within client integrations, technical sales or payment related product development. You have a strong interest in and knowledge of REST APIs, SQL and Microsoft suite and Payment channels and infrastructures As a person, you are a dependable and knowledge-sharing team player with a talent for educating, structuring and planning. You communicate to a high professional level and are in possession of strong relationship skills. Furthermore, you should be comfortable with working in a fast-paced environment and at the same time be able to deliver an outstanding client experience even under pressure.

Banking Circle is an international company. Our internal workforce consists of over 50 nationalities, and our clients and partners are located all over the globe. Therefore, our company language is English.

Go ahead and take the first step

We look forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages.

If you have questions, please reach out to Kheira NOUGAL, Global Recruitment Partner from People Team on [e-mail]. No recruitment agencies, please.

We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances. To learn more about Banking Circle, visit is at www.bankingcircle.com

Lokation: London (UK)