Client Experience Coordinator

The Accountancy Partnership; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A progressive accounting firm in the UK is seeking a Client Experience Liaison to manage client relationships and gather feedback. The role involves conducting calls, processing surveys, and ensuring smooth transitions for clients. With a supportive atmosphere and numerous perks, this position is ideal for someone passionate about client service and team collaboration.

Benefits

Full training and support

Relaxed atmosphere with casual dress code

On-site gym and games room

Complimentary lunches and smoothies

Quarterly team building events

Free private mental health support

Cycle to work scheme

Extra day off on birthday

Qualifications

• Proven ability in managing client feedback effectively.
• Experience in conducting client calls and surveys.
• Excellent interpersonal skills to handle disengagements professionally.

Responsibilities

• Manage client feedback to address concerns.
• Conduct courtesy calls to maintain relationships.
• Process client surveys to gather insights.
• Assist clients during disengagements professionally.
• Collaborate with the team to exceed customer expectations.

Skills

Client relationship management

Feedback handling

Effective communication

Empathy

Job description

Overview

Due to continued success, we are now seeking a resilient Client Experience Liaison to join the team.

The Role Involves

• Managing client feedback effectively to address concerns and improve service quality
• Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback
• Processing client survey forms to gather insights and identify areas for improvement
• Assisting with disengagements in a professional and empathetic manner to ensure a smooth transition for clients
• Collaborating with team members to deliver exceptional service and exceed customer expectations

This is a genuine opportunity to join a progressive company with long term prospects.

About The Accountancy Partnership

The Accountancy Partnership is a young, ambitious accounting and software firm with a difference. Our business model is to help small to medium sized businesses with their accounting and finances through the use of technology in a modern and simplified way. We offer a unique online service to clients who are based both in the UK and abroad.

Since inception we have grown at a rate of between 50% to 150% year on year, acted on behalf of over 14,000 clients, developed a portfolio of over 8 websites and have created one of the most user friendly cloud accounting software systems on the market; www.pandle.com.

Why you should work with us

We value our employees here at TAP, and offer plenty of perks to enhance your work-life balance:

• Full training and support will be provided
• The chance to join a progressive and expanding firm, with clear career development
• A relaxed atmosphere and casual dress code, fostering a comfortable work environment
• Bond with your colleagues during quarterly team building events
• Unwind and stay active with access to our on-site gym and games room
• Fuel your productivity with complimentary lunches and smoothies

Additional Benefits

• An extra day added to your holiday allowance each year you work with us, completely uncapped
• Free private mental health support
• Take advantage of our cycle to work scheme for a healthier commute
• An extra day off on your birthday (if it falls on a weekday)
• Additional activities and events throughout the year