Client Development Director (Loyalty)

Publicis Groupe Holdings B.V; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading marketing technology company is seeking a Director of Client Development specializing in Loyalty to join their London office. This role involves cultivating client relationships, driving revenue growth, and coordinating internal teams. The ideal candidate should have over 6 years of experience in sales and marketing, particularly with loyalty solutions. The position offers a hybrid work environment, where you'll engage clients and strategize to achieve business goals effectively. Join a global firm and take the next step in your career.

Benefits

Flexible time off

Paid sick time

Parental leave

Comprehensive health coverage

401(k)

Tuition assistance

Qualifications

• 6+ years of experience in sales, marketing, and client management.
• Experience in loyalty technology solutions and strategies is an advantage.
• Demonstrated ability in growing client revenue through upselling.

Responsibilities

• Develop and grow relationships with key client decision-makers.
• Collaborate with internal teams to drive revenue growth.
• Understand client landscape to meet their needs effectively.

Skills

Sales and marketing experience

Client management

Consultative sales

SaaS knowledge

Negotiation skills

Relationship-building

Business planning acumen

Understanding of marketing program design

Education

6+ years of professional sales, marketing, SaaS experience

Tools

Sales Management software (i.e. Salesforce.com)

Job description

Overview

How You’ll Make an Impact

We’re looking for a Director of Client Development (Loyalty) with a background in Loyalty and Saas solutions to join our London team and contribute to the growth of our clients and our loyalty practice in the region. Your mission will be to grow a diverse book of business, ensuring client satisfaction and sustainable growth by cultivating relationships with key client decision-makers and partner with cross-functional teams to execute effective strategies. You’ll report to the Vice President of Client Services for Loyalty and work closely with the Business Development, Delivery, Marketing, and Product teams, along with key internal stakeholders and external customers. We expect the ideal candidate to use general business acumen to uncover business needs, identify opportunities and create impactful positioning of how Epsilon unique offering will help our clients achieve their business goals. We offer the opportunity to work with best-in-class suite of solutions and services and to expand your knowledge and experience beyond loyalty across other Epsilon products. (This is a hybrid role requiring you to be in our London office 2/3 days per week).

What You’ll Achieve

• Become a Strategic Growth Partner: Be consultative and use creativity to drive significant revenue growth by identifying innovative solutions to expand client adoption of Epsilon's offerings
• Drive Meaningful Client Outcomes: Work to quickly learn and understand the landscape the client operates in to help address their needs in a way that is competitive, differentiated, and meaningful
• Forge Enduring Client Relationships: Build trust with key decision-makers, becoming a trusted advisor who understands their unique challenges and tailors solutions for success
• Ensure Excellence in Delivery: Effectively facilitate day-to-day management of account both internally and externally serving as the primary point of contact for client and internal team escalations, facilitating resolutions
• Develop Winning Strategies: Collaborate with internal teams to craft winning sales strategies and strategic account plans, ensuring alignment and achieving ambitious revenue target
• Become an Industry Authority: Gain a deep understanding of your assigned industry to position Epsilon's solutions for optimal value and identify emerging opportunities
• Champion Results-Oriented Leadership: Prioritize critical initiatives like revenue growth, performance improvement, and navigating complex situations to propel business forward
• Cultivate a Collaborative High-Performance Team: Lead internal resources for the successful preparation and delivery of objective-based solutions on behalf of our clients
• Embrace Urgency and Executive Presence: Navigate diverse relationships with a strong executive presence. Cultivate a sense of urgency to ensure timely execution and capitalize on opportunities.

Who You Are

• What you’ll bring with you:
  • 6+ years of professional sales, marketing, SaaS, and client management experience(client side, ad solutions, direct marketing, agency experience)
  • Loyalty experience (B2B/B2C), showcasing knowledge and proficiency in loyalty technology solutions and strategies is a strong asset
  • Experience across key marketing components including strategy, analytics, media performance, forecasting.
  • Self-motivation – able to identify opportunities, new business, and market gaps.
  • Ability to assess client objectives and formulate relevant strategy utilizingthe Epsilon PeopleCloud full product offering.
  • Demonstrated ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
  • Comfortable with consultative sales and solution selling.
  • Strong negotiation and relationship-building skills
  • Strong business and strategic planning acumen
  • Understanding of marketing program design, execution, and measurement
  • Proven ability to influence internal and external stakeholder uptake of proposed strategic goals and objectives
  • Effective communication across multiple levels of an organization
  • Works well in a team/highly collaborative environment
  • Demonstrated business development experience
  • Strong computer skills: Microsoft Office, Excel, and PowerPoint and Sales Management software (i.e. Salesforce.com)
• Why you might stand out from other talent:
  • Highly driven, motivated and ambitious self-starter. Proactive, not reactive.
  • Curious to learn and focused on own personal development
  • Experience working with complex solution and global clients
  • Comfortable engaging with senior stakeholders, presenting business cases, and influencing decision-making at the executive level

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well‑being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting‑edge solutions and forward‑thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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