Client Contracts and Compliance Manager

Dentsu; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global media agency is seeking a Client Contracts & Compliance Manager to oversee contract compliance with local markets. You will ensure smooth audits and issue resolution while working collaboratively within the team. Essential qualifications include audit experience and ability to manage projects effectively. This permanent role is based in London but supports flexible working arrangements. A competitive salary and tailored benefits package are offered.

Benefits

Flexible working arrangements

Tailored benefits package

Qualifications

• Audit experience is essential; experience with commercial contract assurance is preferable.
• Experience in an international media agency or an accountancy firm undertaking media agency reviews is preferable.
• Ability to remain calm, positive and meet deadlines through excellent project management skills.

Responsibilities

• Network Management during Contract Compliance Audits for Global Clients.
• Collaborative issue resolution with the Contracts & Compliance global team.
• Provide guidance to local markets around the audit process.

Skills

Audit experience

Commercial contract assurance experience

Project management skills

Excellent communication skills

Problem-solving ability

Job description

As Client Contracts & Compliance Manager you'll work closely with the Client Contract Risk & Compliance Director and Global Director of the team to maintain and monitor contract compliance.

Responsibilities

• Network Management during Contract Compliance Audits for Global Clients, ensuring local markets stay on track across audit stages.
• Audit Records Management, including maintaining the audit database and monitoring audit learnings with markets.
• Collaborative issue resolution with the Contracts & Compliance global team and local markets.
• Escalation path to the Client Contract Compliance Director and Contracts & Compliance team.
• First point of contact for all Dentsu Local Markets, communicating and coordinating Global Client Audits with clients, auditors and local markets, ensuring NDAs and audit scopes of work/data requests are aligned with contractual requirements.
• Build strong relationships with local markets and effectively monitor the audit process.
• Provide guidance to local markets around the audit process and testing.
• Escalate and discuss key issues to allow effective resolution and senior level monitoring.
• Assist the Client Contract Risk & Compliance Director and Global Director in establishing fit‑for‑purpose processes and protocols.
• Participate in industry discussions with auditors and clients on transparency and audit protocols.

Qualifications

• Audit experience is essential; experience with commercial contract assurance is preferable.
• Experience in an international media agency or an accountancy firm undertaking media agency reviews is preferable.
• Commercially minded with a natural ability to identify issues and create solutions collaboratively.
• Ability to remain calm, positive and meet deadlines through excellent project management skills, comfortable working as part of a team or independently.
• Excellent communication and organisational skills, comfortable working within a complex industry and across different cultural backgrounds.
• Naturally curious to interrogate and validate information, with high attention to detail.

This is a permanent role.

The team is based in our London office but operates under flexible working arrangements; the team are currently in the office every Tuesday and Thursday.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Dentsu is an integrated growth and transformation partner to the world's leading organisations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end‑to‑end experience transformation by integrating its services across Media, CXM and Creative, while its business transformation mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Inclusion and diversity: at Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners and communities.