Client Care Advisor - Wrexham

Pets at Home; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pet care provider in Wrexham is seeking a Client Care Advisor to deliver exceptional service and support to clients and their pets. Responsibilities include welcoming clients, assisting with insurance claims, and managing bookings. Candidates should be friendly, calm under pressure, and enthusiastic about working in a fast-paced environment. Benefits include a discount scheme and career development opportunities, with a salary starting at £12.21 per hour depending on experience.

Benefits

20% discount at Vet Group

Career development opportunities

Pension

Holiday allowance

Qualifications

• Experience in a customer-focused role preferred.
• Ability to manage stress and remain calm in difficult situations.
• Willingness to support both clients and pets.

Responsibilities

• Welcome clients and their pets with professionalism.
• Support insurance claims and liaise with referral practices.
• Assist the clinical team with administrative tasks.
• Manage payments and coordinate bookings.
• Ensure clients leave feeling supported and confident.

Skills

Customer service skills

Communication skills

Team player attitude

Calmness under pressure

Friendly demeanor

Job description

Client Care Advisor - Wrexham

Are you someone who thrives in a fast-paced, high-pressure environment and loves providing outstanding service? If so, we have an exciting opportunity for you at our Wrexham Plas Coch practice!

We are undergoing an exciting expansion, set to complete in December 2025, which will double the size of our practice. As we grow, we are looking for a dedicated, enthusiastic individual to join our team and help us deliver the very best care for our clients and their pets.

What your typical day will look like:

As a Client Care Advisor, your focus is on delivering exceptional service to our clients and ensuring the highest standard of care for their pets. You will act as the vital link between our clients and the clinical team, building strong relationships with both.

Your day-to-day responsibilities will include:

• Greeting clients and their pets with warmth and professionalism
• Build strong relationships with clients to support them with their needs
• Supporting with insurance claims, liaising with referral practices
• Helping the clinical team with administration duties
• Offering guidance, support, and expertise throughout their visit
• Managing payments, future bookings, and coordinating daily routines using our online booking system

Ensuring every client leaves the practice feeling confident, cared for, and eager to return

This is a full-time role (40 hours week) with shift patterns of 8am-4pm and 11am-7pm, including 1 in 5 Saturdays with a weekday off.

What we are looking for:

We're looking for someone who thrives in fast-paced, high-pressure environments and can stay calm under pressure. You'll be a proactive team player, eager to roll up your sleeves, work hard, and embrace new learning opportunities. With our training and support, you'll quickly become a valued and essential part of the team. The ideal candidate will be

• Friendly, approachable, and welcoming to clients and pets alike
• Knowledgeable and confident in providing guidance on our services
• Calm, attentive, and focused on client needs, even during challenging situations
• Enthusiastic, driven, and passionate about both service and pets
• Resilient, able to handle everything from comforting clients receiving difficult news to celebrating a new puppy's first visit
• A team player whose personality helps create a friendly, positive atmosphere in the practice

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is from 12.21 per hour, dependant on experience.

Location: LL11 2BA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!