Client Care Advisor

Michael Page; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable law firm in Leeds City Centre is seeking multiple Client Care Advisors due to expansion. You will handle various client queries while delivering high-class service and resolving issues efficiently. Ideal candidates possess strong customer service experience and are confident communicators. The role offers full training, excellent career progression, and a vibrant work culture. This position comes with a starting salary of £25,100+ and a comprehensive benefits package.

Benefits

Full training provided

Excellent progression opportunities

Vibrant team culture

Regular socials and incentives

Qualifications

• Previous customer service/telephone experience is essential.
• Able to work in a fast-paced environment with a confident phone manner.
• Must have excellent communication skills and be passionate about client experience.

Responsibilities

• Handle client queries regarding products and services.
• Provide high-class support and guidance to clients.
• Work with other teams to resolve client issues.

Skills

Customer service experience

Confident telephone manner

Excellent communication skills

Problem-solving skills

Team player

Job description

Michael Page has partnered with a reputable law firm in Leeds City Centre to recruit Client Care Advisors to join the team due to expansion. The role offers exceptional opportunity for someone experienced in a client‑facing role seeking the next career step, with comprehensive training and a clear progression pathway.

Client Details

Reputable law firm located in Leeds City Centre, seeking to expand by hiring multiple Client Care Advisors. The firm is committed to investing from day one, providing extensive training and a clear progression pathway.

Description

As a Client Care Advisor, you will be at the forefront of the business, handling a range of queries from clients regarding their existing products and services.

You will uphold a high‑class experience, providing the best support and guidance while ensuring targets and service level agreements are met.

The role works alongside other teams within the business to investigate any issues or technical problems. You will use excellent problem‑solving and customer‑service skills to resolve each client’s query quickly.

Mainly, the role involves corresponding with customers over the phone and via email.

Profile

• Previous customer service/telephone‑based experience
• Able to work in a fast‑paced environment
• Confident telephone manner and excellent communication skills
• Able to build and manage strong working relationships
• Passionate about delivering the highest level of client experience
• Excellent team player

Job Offer

• Salary starting at £25,100+
• Full training provided
• Excellent progression and development opportunities
• Prestigious offices and working environment
• Excellent benefits package
• Vibrant team and culture with regular socials and incentives
• Immediate interview and start opportunities