Client Care Administrator

Linnaeus; East Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading veterinary company seeks a passionate Client Care Associate for a part-time role in Syston. This position involves managing the reception area, providing exceptional service to clients, and supporting clinical teams. Ideal candidates should have a strong customer service background, excellent communication skills, and a friendly attitude. The company offers professional development opportunities, wellness programs, and numerous employee benefits including annual leave and discounts on pet insurance.

Benefits

25 days annual leave plus Birthday Day

Life assurance 4 x salary

Pension Scheme (3% employer, 5% employee contributions)

Enhanced Sick Pay

Pet Insurance Discount

Discount Platform - Benefits Hub

Reduced Gym Membership

Qualifications

• Strong customer service background preferred.
• Ability to communicate with clients face to face and via phone.
• Attention to detail and task prioritization needed.
• Empathetic and approachable personality required.

Responsibilities

• Manage day-to-day operations at the reception area.
• Provide first-class service to clients.
• Support clinical teams with patient interactions.

Skills

Customer care passion

Communication skills

Attention to detail

Empathy and friendliness

Job description

We have an exciting opportunity for a passionate Client Care Associate at our branch in Syston and are seeking that special someone who enjoys helping people to join our team. This is a part-time position working 16-20 hours per week.

The Client Care Associates play a pivotal role within our team. They are responsible for the day to day running of our busy reception area, providing a first‑class service to our clients and supporting our clinical teams. This role will not only give you the opportunity to develop your customer care skills, in addition to this, we will also support and develop you with CPD programs to enhance your skills and capability, as we believe in career development for all our associates.

Did we mention you also get the chance to cuddle the patients too!

• Passionate about customer care, ideally with a strong customer service background
• Ability to communicate with clients either face to face, over the telephone or through our online portal
• Attention to detail and able to prioritise tasks
• Empathetic, approachable, friendly, with a positive attitude

Who we are:

Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year.

Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients.

We support many local pet charities and are heavily involved in the local community.

What we offer:

• 25 days annual leave plus Birthday Day
• Life assurance 4 x salary
• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Pet Insurance Discount & substantial staff discount if you register your pets with us
• Discount Platform - Benefits Hub
• Reduced Gym Membership (Pure Gym)
• Associate Assistance Programme
• Eye Care Scheme
• Headspace
• Annual Flu Voucher

Rutland Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Rutland Veterinary Centre, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].