Client Advisors

Omega Plc; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail company is looking for a managerial candidate to support the UK Retail Director. The role involves developing customer loyalty, managing sales and administrative tasks, and ensuring a positive team environment. Candidates should have strong management experience in luxury retail, excellent communication skills, and the ability to work in a fast-paced environment. This role offers the opportunity to build a dynamic team while enhancing the customer experience.

Qualifications

• Strong management experience, particularly in luxury retail.
• Excellent communication skills in English.
• Ability to motivate and develop a team.

Responsibilities

• Support the UK Retail Director in duties and manage the team.
• Ensure customer experience and manage operational tasks.
• Supervise cash transactions and manage store finances.

Skills

Management experience in luxury retail

Excellent communication skills in English

Strong leadership skills

Customer service skills

Analytical skills

Organizational skills

Interpersonal communication skills

Proactive approach

Job description

Job Description

You will support the UK Retail Director in their duties by building customer loyalty and leading the sales team to optimize and increase turnover, ensuring the profitability of the store. In the absence of the UK Retail Director, you are the operational and managerial relay to the Bond Street team.

HOW WILL YOU MAKE AN IMPACT?

Sales

• Develop turnover by selling and building customer loyalty, ensuring compliance with business practices.
• Be the guarantor of the customer experience and ensure respect for customer service.
• Contribute to the good presentation of products and ensure their development.
• Handle customer disputes and process special orders, working closely with operational departments to ensure follow‑up.

Management

• Manage the team in support of the UK Retail Manager to ensure the smooth running of the store and achieve the objectives.
• Ensure the safety of people and property.
• Establish a positive and dynamic work atmosphere by setting performance objectives and sharing constructive feedback with the teams.
• Ensure a presence on the shopfloor, manage schedules, and develop all ideas likely to promote the brand locally.
• Set up and monitor customer development objectives (clienteling, gifting, customer treatment), and implement the use of sales support and clienteling tools.

Administrative

• Be in charge of the financial, administrative and audit management of the store.
• Supervise cash transactions and comply with procedures.
• Follow and control the stock, organize and supervise inventories.
• Control after‑sales service operations.
• Manage general housekeeping and liaise with the House and Group support service.
• Analyze the commercial and financial indicators, write weekly reports, and participate in the development of the business plan to have a positive impact on the business.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Strong management experience, particularly in luxury retail.
• Excellent communication skills in English.
• Availability to work retail hours, including weekends.
• Strong leadership and customer service skills.
• Ability to work in a fast‑paced retail store environment and adapt to change.
• Excellent analytical, organizational and interpersonal communication skills.
• Proactive approach to analysing business needs and human resources.
• Ability to motivate and develop a team.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power lies in the rich diversity of our arts, cultures, and human skills, and our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity; we foster empathy, curiosity, courage, humility, and integrity, and we care for the world we live in.

Your Journey With Us

1. Initial screening call with Richemont Talent Team.
2. Interview with the Hiring Manager.
3. Interview with Vhernier HR.
4. Interview with Vhernier European Retail Director.