Client Advisor - Old Bond Street

DOLCE&GABBANA; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A prestigious luxury brand located in London is seeking an experienced retail professional to deliver exceptional customer service and boost store performance. The ideal candidate should possess a minimum of 3 years of experience in luxury retail, fluency in English, and excellent interpersonal skills. Responsibilities include tailoring client experiences, mentoring staff, and maintaining store standards. This position offers the opportunity to work in a dynamic environment, promote a high-end product range, and strengthen lasting client relationships.

Qualifications

• Minimum 3 years of relevant experience in luxury retail.
• Ability to develop and maintain customer relationships.
• Self-motivation with a positive attitude.

Responsibilities

• Tailor the client experience to elevate brand impression.
• Support Sale Staff performance and operations.
• Promote and sell products based on customer needs.
• Deliver outstanding customer service and build relationships.
• Maintain store standards as per guidelines.

Skills

Fluency in English

Effective sale techniques

Customer focus

Interpersonal skills

Strong team player

Job description

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3 years of relevant experience in luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player

Location: London