CLIENT ADVISOR MANCHESTER

Bulgari; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury jewelry company seeks a Client Advisor to act as an ambassador and maximize sales opportunities. The role involves building client relationships, achieving sales targets, and maintaining store presentation. Successful candidates will have proven experience in jewelry or watches and be fluent in English. This position requires a proactive approach to customer service and strong negotiation skills. Join a positive work environment dedicated to luxury customer experiences.

Qualifications

• Fluency in English required.
• Experience in Jewelry or Watches brand is necessary.
• Knowledge of Luxury fashion business preferred.

Responsibilities

• Work as part of a team to meet personal and store targets.
• Maintain and grow an active client book.
• Exceed monthly and yearly sales targets.

Skills

Fluency in English

Proven experience in Jewelry or Watches Brand

Knowledge in Luxury Fashion

CRM techniques and tools

Proactive selling

Initiative and Negotiation Skills

Business Acumen

Job description

Position

MISSION

The Client Advisor acts as an ambassador of Bulgari and is responsible to create, stimulate and maximize sales opportunities by promoting product attributes to the customer, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.

Profile

Accountabilities

• To work as a team with management and co-workers to achieve personal and store goals
• Contribute to the store and service KPIs achievement
• To acquire, build and maintain an active client book
• To achieve and exceed monthly and yearly sales targets
• To communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients
• To be professional, approachable, knowledgeable, and gracious in all interactions
• Ensure that all front areas of the store are clean and products are displayed
• To strive to be a customer service oriented to ensure a positive shopping experience

Profile / Skills

• Fluency in English
• Proven experience in Jewelry or Watches Brand is a must
• Knowledge/previous experience in Luxury business - Fashion Luxury
• CRM techniques and tools
• Proactive selling
• Initiative and Negotiation Skills
• Business Acumen

Soft skills

• Customer focus
• Strong knowledge and a genuine appreciation and interest in Jewelry
• Proactive selling
• Initiative
• Negotiation
• Business awareness