Client Advisor- Luxury Fashion

Office Angels; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury womenswear brand is seeking an experienced Senior Sales Associate for their London flagship store. The role requires a luxury retail professional with a strong VIP client base and a consistent record of exceeding sales targets. Responsibilities include driving business performance, delivering personalized luxury experiences, and nurturing long-term client relationships. Flexibility for weekends and peak trading periods is necessary. This position emphasizes professionalism and exceptional client service.

Qualifications

• Experience in luxury retail, ideally in womenswear.
• Demonstrated ability to exceed sales targets consistently.
• Ability to build and maintain long-term client relationships.

Responsibilities

• Achieve individual and store sales targets through expert selling techniques.
• Deliver a personalized luxury shopping experience.
• Manage the complete sales journey for both new and existing clients.

Skills

Luxury retail experience

Expertise in Ready-to-Wear

Client relationship building

Sales excellence

Knowledge of fashion trends

Strong organization

Professional demeanor

Job description

Our client, a leading luxury womenswear brand is seeking an experienced and commercially driven Senior Sales Associate to join their London flagship store. Specialising in Ready-to-Wear and Made-to-Order, this role is suited to a luxury retail professional with a strong VIP client base, a consistent record of exceeding sales targets, and a passion for delivering an exceptional client experience.

The successful candidate will be instrumental in driving business performance, cultivating long-term client relationships, and representing the brand to the highest standards of luxury and professionalism.

Key Responsibilities

Sales:

• Consistently achieve and exceed individual and store sales targets through expert selling techniques across Ready-to-Wear and Made-to-Order collections.
• Deliver a highly personalised luxury shopping experience, offering bespoke styling advice and tailored solutions.
• Manage the complete sales journey for both new and existing clients, ensuring a seamless and elevated experience.
• Maintain up-to-date knowledge of seasonal collections, fashion trends, and craftsmanship to provide informed style recommendations.
• Effectively utilise CRM systems to track client purchase history, preferences, and key dates to anticipate needs.
• Organise and participate in private appointments, fittings, and exclusive client events to drive high-value sales.
• Contribute to overall store performance by achieving KPIs and supporting business growth initiatives.
• Identify and nurture new VICs and high-potential clients through exceptional service and relationship building.
• Support and mentor junior sales associates, sharing best practice and contributing to team development.

Key Requirements

• Experience in luxury retail, ideally womenswear
• Strong expertise in Ready-to-Wear and Made-to-Order services.
• Demonstrated ability to consistently exceed individual and store sales targets.
• Ability to build and maintain long-term client relationships.
• Strong knowledge of luxury fashion, tailoring, trends, and craftsmanship.
• Highly organised, proactive, and commercially focused.
• Polished, professional, and a credible brand ambassador.
• Flexible to work weekends, evenings, and peak trading periods.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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